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First Financial Merchant Services

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Pros and cons - Manager First Financial Merchant Services Employee Review

2.0
Jul 30, 2021
Recommend
CEO approval
Business Outlook

Pros

They offer very generous benefits and perks. The training is also very detailed and experiential.

Cons

The expectation was that managers also sell and service their own accounts in addition to onboarding and training other sales associates from a cold calling list of potential candidates. We were expected to make 100+ cold calls per day to secure new sales associates in addition to training associates, running the numbers to for underwriting secure new customer deals, and create new customer accounts. It was a very intense environment.

Explore other reviews about First Financial Merchant Services

5.0
Jul 3, 2021
Recommend
CEO approval
Business Outlook

Pros

good work environment great training

Cons

nothing that they could control

2.0
Aug 22, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is very easy to become an agent for this company. After joining the chat by invitation only candidates are called immediately and given your own home office advocate. This advocate is a mentor and offers some useful marketing tips. The short training videos offer some valuable sales tactics to novices.

Cons

The company wants you to sell it's credit card services and they make it seem like it is easy to do however it is akin to selling insurance- not easy. The home office advocate will back up anything that you say, and I mean anything. I was told that I was the only salesperson in my county, but when I went out to sell the merchants have said that there was an agent just there. If you do not log into your account for more than two weeks, you are denied access. It is not easy to regain entry because of the limited amount of personnel to handle the "no access" problem. If you have any questions, you may have to wait to reach your assigned advocate. Imagine trying to get a client to sign up but there is no one in the office to answer questions, There are no benefits. All of your income is based on sales. The company offers no statistics that may be helpful to it's agents.

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First Financial Merchant Services Response
9y
We appreciate your feedback. We agree with you, this can be a very trying career, and it definitely isn’t for everyone, and we are sorry if our technology or resources made it more difficult for you. We have updated these glitches in our system, making it easier for our agents while in the field. We appreciate your valuable feedback and apologize that the career didn’t work out for you.
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