Pros
Job security... if you need a job, they have a job... You'd practically have to threaten to smack the CEO in order to get fired.
Cons
1.Training: It just doesn't exist. You sit with 50 different people when you start and they expect you to be an expert when youre on your own. Yet those same people that trained you were trained the same way. So poor habits and bad knowledge just get passed down like a generational curse. 2. Growth: Dont expect your career to take off here. Sure you can move around from dept. To dept. But you practically have to be sitting in the bosses lap or related to the CEO to see a promotion. The company is adding new accounts left and right but staffing levels havent kept pace. So you have more work with less people to do the work. Call center hold times are top 20 minutes daily so by the time a customer gets to your line they're yelling and screaming at you like its your fault.. 3. Speaking of yelling and screaming... certain managers will do just that. Assistant VPs will belittle you and berate you simply because they can. I've witnessed certain AVPs talk to the some members of their staff like they were the scum of the earth. 4. New system... if you thought that getting a new system for the company was supposed to make things easier, this company is ready to call your bluff... The company has been rolling out this new system for the agents, insureds and us internal folks, and boy has it been a nightmare. No one seems to know how to work it. You ask your manager how to do something the correct way, they will likely shrug their shoulders and send you off to go calling around the company to figure out what to do. 5. Management: there are no managers here, only place holders. Your team lead cant even approve you to leave early without first checking in with their boss. They they get mad at you if go over their head and go straight to the source, claiming that you broke the chain of command. Dont get me wrong, my experience @ FIRST wasn't completely horrible. There are a few really great people that work there and i want to see things get better for their sake. Whats so sad is that the good people are all looking to leave as well.