Better when Keolis was involved - Customer Service Representative First TransPennine Express Employee Review

Paid 13 times a year

Spend a lot of times in meetings.

decent pay lots of overtime available great colleagues Great unions with fantastic reps who do their best to make a difference.

Safety on the trains is the worst its ever been. Assaults and threats from passengers are regular. Made worse by trains that are often without working toilets or aircon and are often filthy inside.