Never recommend and will never work here again - Customer Service Associate Floor & Decor Employee Review

1.0
Sep 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Staff is like family (at this location), building is close to food places so I can walk to lunch, building has personal lockers and an AC unit.

Cons

The management has no care for the staff. The management does not care about the health of the staff. The management does not allow the upward movement of staff unless you kiss their behinds. I have witnessed a manager skimming from the registers. When HR was called about all of our complaints ( we called and sent a 26 page email with all of the staff complaints) a representative of HR came and singled out everyone who gav a complaint, making the problem worse. Now we are understaffed because people are quitting left and right.

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Floor & Decor Response
6y
Thank you for your feedback.

Explore other reviews about Floor & Decor

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

No heavy foot traffic, loads of benefits, move up fast.

Cons

Schedule is really bad and can cause some inconveniences.

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Comfortable environment, everyone is usually nice and communicative. Lots of room for growth

Cons

They could pay a little more on the warehouse side of business. The store hours are usually your work shift hours.

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