Great career growth with strong management, but not without its downsides - Customer Success Foley Employee Review

Serious about its strategic future and making big bets to adapt, realize opportunities and grow significantly in serving regulated markets. Huge opportunity as AI impacts legacy and traditional software companies, Foley service, operations and highly aligned and competent leadership team and employees pivoting to drive real and growing value. Amazing business model, great market and positioned for serious technical and market growth. With new technology and access, career opportunities look like they are going to expand, amazing place to learn about and put AI technology into practice

none that I can think of

My immediate team was kind, thoughtful, smart, and supportive.

Foley is a legacy services company that attempted to transition to a SaaS product, and then to an AI product. Unfortunately, the right leadership was not in place, change management best practices were nowhere to be found, and “AI first” turned into “AI is more trusted than employees.” Over the span of one year, senior employees had their well-documented concerns ignored, and Foley began to lose momentum. Rather than checking in with experts on the product, CS, marketing, or sales team, they simply added more executive leadership and created a culture of fear. While that was happening, the software engineering stalled, pricing changes caused customer confusion, the website domain lost all authority, sales missed every target, and budgets were slashed. Attempts to open a secondary office failed, and more than 25 people have been laid off (while others quit without backfill). Executives claim that this is a “restructuring” but Foley is not a safe place to work. Everyone is working only for themselves, afraid of losing their job in a difficult market. The corporate value of “teammateship” is now a joke for anyone who has worked there longer than a month. When you leave a company it is a bad sign if everyone you talk to says “take me with you.” TLDR: Don’t work for Foley. (I wrote this without the use of any generative AI.)