What happened to this place recently? - Cusromer Service Representative GEODIS Employee Review

Good pay and plenty of hours. Room to move up quickly.

A lot of cliques and favoritism shown.

You will meet some of the best people here and can learn the basics of being a freight broker if this is the career path you choose.

eadership is deeply ineffective and lacks even a basic understanding of how to run a successful business. There is a clear disconnect between management and the sales team, with decisions being made in a vacuum that ignore real operational and customer-facing challenges. While leadership claims to prioritize operations, execution is consistently poor and performance continues to decline. There is also a noticeable lack of accountability and consistency across the organization. Processes are not enforced equally, and favoritism impacts outcomes—particularly when it comes to freight handling. If you are not running TM freight, your shipments are treated as a lower priority and handled with significantly less care, which ultimately reflects poorly on both employees and the company as a whole. Overall, the environment is disorganized, leadership is out of touch, and there is little confidence that meaningful improvements will be made