Business Service Centre (Malaysia - Petaling Jaya) 'Walks The Talk' - Manager GSK Employee Review

4.0
May 14, 2016
Recommend
CEO approval
Business Outlook

Pros

- People oriented - Great, energetic working environment, office has a 'buzz' of energy which is infectious - Absolute focus on cultivating a culture of safety, openness, honesty and integrity - Leadership ethos that a working environment can equally be fun as well as professional, productive/effective. - Key Drivers - 'Leadership Capability', 'Talent Management', 'Service Performance' & 'Customer Service'. - On the whole 'walks the talk'

Cons

- Its' not all rosy, there are without doubt challenges, inconsistency in leadership capabilities throughout the teams & of course room for improvement - Long working hours - Compensation doesn't appear to move with the market - Too much change - change fatigue is very evident throughout the centre although this is improving - Consistently changing strategy driven by head office, which seems to be at odds with the centre's values & original ambitions. The only constant is change! - US/UK Senior Leadership Perception (not data driven) of limited talent & capabilities.

Explore other reviews about GSK

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Development Pay People Expertise Coaching

Cons

Site management turnover lead to stability issues

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people good atmosphere feel valued as an employee.

Cons

None that I can think of. Smooth sailing.

avatar
GSK Response
17h
Thank you for providing your feedback. We’re glad to hear about your positive experience.
See reviews by: Helpful|Rating|Date|All