good place to work, lacking direction from the top - Content Manager GameFly Employee Review

Fun, good team, small company.

Pay could have been better especially after moving up

- I met great people that I love to this day. - Variety of channels used to respond to customers (Phone, E-mail, Chat). - Free GameFly account. - Small customer service team. It provided a sense of camaraderie.

- Working on weekends and overtime around holidays. - Pay was mediocre for the industry, but the amount of my raise after a year felt insulting. - Some reps valued speed more than quality and the metrics only reinforced this attitude. - A lot of reliance on your specific Lead's philosophy of how to handle certain issues. - It seems as if the upper management was more worried about advertising than investing in the company's infrastructure. - No room to move up without someone leaving the company.