GameFly Reviews | Glassdoor

GameFly Reviews

Updated March 13, 2017
16 reviews

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2.9
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Dave Hodess
8 Ratings

16 Employee Reviews

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  1. Helpful (1)

    "Don't Know What they Want to Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Los Angeles, CA
    Former Employee - Fulfillment Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    great, low cost benefits, most of the people are really nice, willing to work with you on schedule flexability

    Cons

    the company doesn't know how to grow. they keep trying new things, but nothing seems to grow the business. a lot of corporate arrogance. extremely difficult to advance.

    Advice to Management

    pick a goal for the company and work towards it. it will be difficult for this company to survive 5 more years with their current structure.


  2. "Awesome Company..Low Pay..ZERO opportunities to advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    -Great group of people to work with
    -Management is open and easy to talk to
    -Fun product
    -Small call group (can be good or bad depending on your preference)
    -Great Medical/Dental/Vision benefits

    Cons

    -Low pay for customer service
    -No advancement opportunities in customer service (can't advance unless someone in leadership quits which is extremely rare)
    -Treated differently than the corporate employees in California
    - Can't play video games/limited online because the company is not willing pay for better coverage

    Advice to Management

    Gamefly needs to find ways to expand their customer base in order to grow their staff and opportunities for growth for their customer service center.


  3. "Customer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GameFly (More than 3 years)

    Pros

    It's a small office environment so you don't have a lot of the issues that come with working for a major corp. in a huge call center. Good benefits that include medical, dental, vision, 401k. It's also a very relaxed atmosphere which helps a great deal due to the stresses from doing customer service work in general. You also get to talk about games all day, major plus.

    Cons

    Limited advancement opportunities due to the smaller office environment.


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  5. Helpful (4)

    "good place to work, lacking direction from the top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in Los Angeles, CA
    Former Employee - Content Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice office, good benefits, good work/life balance

    Cons

    Dated product with dwindling subscribers and no apparent plan to recover or grow the company.

    Advice to Management

    Be more open with employees about the state of the company and the long-term business strategy (if there is one).


  6. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GameFly full-time (More than 3 years)

    Pros

    Some of the people really made the job fun. The free GF membership was nice.

    Cons

    Management was inept and very unprofessional. Mandatory overtime on short notice was ridiculous.

    Advice to Management

    Try to look to some of the businesses here in Austin. There are so many more things you could do to actually make the company culture fun. It is video games after all.


  7. Helpful (4)

    "Exploit the best employees so that the worst employees have a free ride."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at GameFly full-time (Less than a year)

    Pros

    1. As long as you make it to work every day, you have no chance of ever being fired- no matter how poor your work is. Its a very secure job.

    2. Healthcare coverage is better than similar low-paying jobs.

    3. Small office environment means you'll have a chance to get to know people, maybe make a few friends.

    4. You'll do the same thing every single day. You'll always know exactly what to expect when you walk in the door.

    Cons

    1. There is no room for advancement, despite what they might tell you in the interview. When additional responsibilities become available, they're given to someone who already has additional responsibilities- not to a promising new employee.

    2. Management does not listen to their employees on the front line. If you have a great suggestion that will improve productivity by 5% with minimal input, expect to be met with consistent, ongoing resistance to changing the status quo.

    3. The pay is quite poor and the yearly raises are an insulting joke. My productivity on my one year anniversary was twice what it was when I started, but I got a 50 cent raise. They share none of the benefit of having long-term employees with those long-term employees.

    4. Because the raises are so poor, people never stay long and the turn-over rate is exceptionally high. This means that you will be surrounded by new people making new people mistakes, and that will make a stressful job that much more stressful.

    5. You will deal with irate customers. GameFly customers are flatly insane, and one contact in ten will be an angry person demanding to know why he hasn't received NASCAR 14 yet. You won't have an answer for him because GameFly doesn't track their games, and so you'll go 'round and 'round until he is ready to give up.

    6. You will spend at least 7 hours of the day on calls. You will have 15 seconds between calls, which isn't enough time to finish your documentation, much less to decompress from a difficult call.

    7. If you're unfortunate enough to be a good employee with a strong work ethic, you will be ruthlessly exploited so that their worst employees can have an easy ride. There are a handful of employees who are friends with upper management, and they are held to a completely different set of standards. Those people will not be held accountable for the same things you will be, namely metrics and quality expectations.

    8. You will be frequently expected to work mandatory overtime. Because turn-over is so high, the office will be frequently under-staffed and you will fall behind. Management will respond by scheduling mandatory overtime. You'll be notified one or two days in advance.

    9. I could keep going. They've shortened their training class so much that the people they put on the floor aren't ready yet, so you'll be picking up the slack. Their lead reps aren't on the same page, so you might hear a different answer to a question depending on who you ask. You're given 8 sick days but you're expected not to use them. Their company events get weaker and lamer every year as they cut more and more costs.

    Advice to Management

    Be more professional. Follow through on your promises. Start giving good new employees extra responsibilities instead of letting the leads hoard them all; promote somebody every now and then. With phones being an all-day thing now, you need to give everyone a raise; call centers in this area pay 14, not 12. Hold sub-standard reps accountable for their failures and demand improvement; show some teeth to light a fire under your slackers. Come up with a long-term solution to not meeting goal; don't just continue to fall back on mandatory overtime.


  8. Helpful (1)

    "Friendly, but short-sighted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    Small office environment, can get to know everyone
    Frequent company events and lunches
    Great salary

    Cons

    No motivation to do better or rock the boat with new products or processes
    No room for growth or promotion
    Long-term future of company uncertain


  9. "Different"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fulfillment Associate in Lakewood, CA
    Former Employee - Fulfillment Associate in Lakewood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    Work hours and job was a daily routine

    Cons

    no room for advancement or promotions

    Advice to Management

    pay attention to employee complaints


  10. "Great people, boring job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Tampa, FL
    Former Employee - Warehouse Associate in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GameFly full-time (More than 3 years)

    Pros

    Good Health Insurance
    Free Game Rental Service

    Cons

    Repetitive Work
    Some Management Issues
    Limited Growth Potential


  11. "Great colleagues but disappointing company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GameFly full-time (More than a year)

    Pros

    - I met great people that I love to this day.
    - Variety of channels used to respond to customers (Phone, E-mail, Chat).
    - Free GameFly account.
    - Small customer service team. It provided a sense of camaraderie.

    Cons

    - Working on weekends and overtime around holidays.
    - Pay was mediocre for the industry, but the amount of my raise after a year felt insulting.
    - Some reps valued speed more than quality and the metrics only reinforced this attitude.
    - A lot of reliance on your specific Lead's philosophy of how to handle certain issues.
    - It seems as if the upper management was more worried about advertising than investing in the company's infrastructure.
    - No room to move up without someone leaving the company.

    Advice to Management

    Invest more in operations. Slow shipping or lost games were the complaints faced on nearly every call, so perhaps those things should be addressed. More shipping sites might help and tracking might be a huge help. A lot of reps kept quiet because we had to assume that tracking must cost more than the amount of games lost or stolen.


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