Pros
Being part of their pension plan is the only thing going for them. Salary is subpar
Cons
-No advancement opportunities -There is one male employee who constantly offends others, is rude and extremely condescending (your quintessential white male narcissist) who is protected by mgmt and senior mgmt despite numerous complaints from many employees. Worse still, he was promoted within the team which makes one question the company culture and type of environment they are trying to foster -Many high-performing member service specialists including myself have left because of poor pay, the mental anguish of handling 70+ calls per day and being expected to process admin work while taking calls, the attitude we had to endure from these certain people who are protected by mgmt, and the extreme micro management