Employee Review

  1. 1.0
    Current Employee

    HSN is not the great workplace they pretend it to be

    May 30, 2011 - Customer Service Representative in Saint Petersburg, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You start to get to know your co-workers very well and develop lasting friendships. The pay is pretty good and the benefits are satisfactory.

    Cons

    Where to begin... when you are in training, you are told there are no limits to where you want to go in the company. "The sky's the limit" is an often repeated phrase but very untrue. Once you are on the front line of customer service and dealing with customers you are treated terribly. You are graded on call time, quality, and compliance. You are treated like a child and as soon as you start to feel good about helping HSN customers, you are told how your job is at risk and to "get your talk time down to 226 seconds per call". I believe HSN customers deserve to be treated with respect and the customer service reps. should be treated better. HSN prides itself on customer satisfaction and caring about their customers but all they care about is the almighty dollar. They care less about their employees than their customers. They remind you every day how any warm body can do your job and forget about moving to a different job position. There is no room for advancement because they treat their employees like dirt and remind you every single day that even if you are excelling in one area of your job you are not "up to standards" on others. Instead of encouraging a wonderful employee, they will always find something to "write you up for". Every morning that I get ready to go to work I feel knots in my stomach and physically sick just dreading walking past my Supervisor to get to my "desk" or cubby. Basically it's a call center. You get a phone, a computer, headphones and a drawer for your personal items. If you have to go to the bathroom in between breaks or lunch, forget about it!!! You will have points taken off being NOT being on the phone. If you need to email you Supervisor for something, don't bother, he or she will tell you to look it up in their Customer Care Support Tool otherwise known as Google for HSN but it is outdated and needs to be upgraded and you can never find the answers you need to help the customer on the phone. I could go on and on and tell you how horrible myself and my fellow employees feel but work there on hour and you will see what I mean.

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    6 people found this review helpful
  1. 5.0
    Current Employee

    Great place to work

    May 1, 2021 - Team Leader in Piney Flats, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits (3 healthcare providers) for eye, health, dental A lot of vacation time (120)

    Cons

    A lot of overtime, but they pay more onto your hourly ($3-$5) extra for the OVERTIME hour. This is offered to associate and above.

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  2. 2.0
    Former Employee

    Exhausting back to back calls non stop

    Apr 28, 2021 - Customer Service Representative in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee Discount - work at Home

    Cons

    Poor IT systems often lead to lag /delay in assisting customers. Very long queue times for customers which make them angry/upset by time CS get their call. Company mean to CS staff with quality checks being overly picky. Write up CS employees for anything and everything. When CS employees need assistance often SRT staff (supervisors) talk down to the CS, unhelpful and often rude which considering all employed at same company is not right. So get shouted at my customers, SRT, and calls listened to and employee shredded apart to make the QA employee feel important and not constructive at all. Back to back calls approx 100 plus calls per 8 hour shift often resulting in missing set breaks as on call assisting customer then get penalized for not taking break on time. Average call handing times ridiculously low which OFTEN does not make fir a good customer experience as sadly hSN do nothing believe in a one call resolution. Oh get penalized too for taking too long helping a customer with long difficult issue. Not worth the money. Mandatory additional 1 day Overtime (8 hours) imposed on employees meaning 48 hr work weeks abd only 1 day off.

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    1 person found this review helpful

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