HSN Reviews

Pros

They treated employees extremely well and it’s a great place! If you love fast paced work environments, HSN is perfect! I loved the fast environment and always having different and new weeks

Cons

Sometimes other teams will make it seem like a brand or topic is super high priority when it isn’t. Can be frustrating when you have other priorities to manage.

Pros

Decent pay. $12.00/hour and all hours worked after 5 PM are paid out at $12.85/hour. Nice team environment even though you're working from home. There was never a time where I felt that I was completely on my own. Someone was always available if I had a problem. They have a comprehensive paid training program that fully prepares you for the job you're going to do. You're required to upsell and there are specific metrics...

Cons

No commission for sales which a kind of a bummer since I'm really good at sales. You're required to start on an afternoon shift and work weekends. Shift bids occur occasionally but it's difficult to get chosen among all the people who bid for that shift. I had a really cool supervisor but she didn't do her job and was never there when anyone needed her. She would promise to schedule performance review meetings with me...

Advice to Management

Figure out a way to monitor what your WAH supervisors are doing to ensure they're actually working and not away from their desk while still getting paid.

Pros

Work life balance Room for growth

Cons

Communication Easy to get overlooked

Advice to Management

Invest in your employees

Pros

Great company, people and location.

Cons

*Division closed, closing all operations.

Advice to Management

*No advice, wish the program did not have to end.

Pros

The pay and benefits are very fair.

Cons

Dealing with customers that are slow & stupid all the time can be a drain.

Pros

Working from home. Training was more than adequate and felt prepared taking calls. There is always support available to you if needed, system is easy to use, and incentives for upsells.

Cons

Having to offer unrelated upsells to customers, or if placing larger order having to offer multiple upsells in a row. Sometimes they did not compliment the purchase and constant offers would annoy customers. Overall enjoyed my time there.

Pros

Working from home is great

Cons

Since we were acquired by Qurate, they just don't seem to care for us like when Mindy was here.

Pros

Was a wonderful place to work at one time before QVC bought it. Now it's just the same.

Cons

QVC drained the creative energy and now sales are in downward spiral. QVC is trying to make it just like QVC, why would anyone want the same X2? Customers are abandoning the network at alarming rate, losing customers faster than gaining.

Advice to Management

Bring back the old regime and let the 2 networks be different. You are ruining this unique POV HSN once had that made it different than QVC. As much as I love QVC, there is no need for 2.