HSN Reviews | Glassdoor

HSN Reviews

Updated October 11, 2018
599 reviews

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3.5
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HSN President Mike Fitzharris
Mike Fitzharris
21 Ratings

599 Employee Reviews

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Pros
Cons
  • "There is no work/life balance and you can get burnt out very quickly" (in 18 reviews)

  • "Unexpected average call handling time for customer service" (in 31 reviews)

More Pros and Cons

  1. "Fun and Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HSN full-time

    Pros

    They treated employees extremely well and it’s a great place! If you love fast paced work environments, HSN is perfect! I loved the fast environment and always having different and new weeks

    Cons

    Sometimes other teams will make it seem like a brand or topic is super high priority when it isn’t. Can be frustrating when you have other priorities to manage.


  2. Helpful (1)

    "Hybrid phone rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at HSN full-time (Less than a year)

    Pros

    The people I trained with and also the incentives and people I got to meet.

    Cons

    The favoritism and lack of actual management.

  3. Helpful (1)

    "Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at HSN full-time (More than 10 years)

    Pros

    Fun atmosphere to work in.

    Cons

    Management is not trustworthy in feedback.


  4. "Bilingual Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HSN full-time

    Pros

    Work From Home , Good discounts, Good benefits.

    Cons

    Ruse customers who take out their frustrations on reps


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Petersburg, FL
    Current Employee - Customer Service Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (Less than a year)

    Pros

    Good benefits and nice trainers

    Cons

    None to speak of. Positive work environment


  6. "CUSTOMER SERVICE REPRESENTATIVE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    very well known company well paid salary, career assuring, offers many benefits

    Cons

    long working hours
    not flexible break
    must remain concentrate all time
    be always positive with irritated customers

    Advice to Management

    continue growing up by applying more recruits to work from their homes


  7. "cant even go to the bathroom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phones
    Former Employee - Phones
    Doesn't Recommend
    Negative Outlook

    I worked at HSN part-time

    Pros

    none, none, none, none , none

    Cons

    pay is low, you are supposed to sit and never get up, if you go to bathroom, its bad for you, if you get up to get a drink of water its bad for you, if you decide to stretch your legs its bad for the job. when i say bad for you i mean HSN says its bad for your job. All these things are things that normal people need to do but hsn says no. Every time you get up to go to bathroom etc. points are taken off your compliance and if you dont meet compliance you get fired. Ror example, if you get up to go to the bathroom and it takes you 3 minutes, you loose 2 percent of your compliance , sometimes 3 percent depending on your shift and if you go beyond 4 percent loss of your compliance you can get fired. so forget about being a minute late that brings it to 4 percent loss or getting up to go to the bathroom again that brings it to 4 percent loss or getting a drink of water or stretching. etc. this is not only hazardous to your health , it is the most unreasonable expectation and inhumane treatment a job can give!!!! it should be against the law but, they can do it and not break any laws for an employer apparently. where is OSHA? they can do what they want but, if we as humans all stand up and say, we will not be treated like this, maybe nobody will ever work for them till they change this rule. Also, managers are there because they are control freaks and love to micromanage. Employees are only robots, not allowed to use their brains, only to do the job like a robot. everything is so complicated. everything they ask you to do is complicated. If you ask a question, it turns out to be a catastrophe. Don't even think about making suggestions!it is the worst ever and makes me never want to ever order from hsn. The customers have no clue how bad the employees are being treated. Management actually tells you to hold your pee until your breaktime and then not to take your break and take only half of your break, so that you can keep your job. I am not lying, its true. it is impossible to work here. if they dont stop with the micromanaging to the seconds and the inhumane treatment, maybe they will go out of business. All they have to do is treat a human like a human and they will have productive healthy employees . this kind of treatment only makes miserable, frustrated ,tense employees who wish they never signed up with hsn

    Advice to Management

    omg , too much, but, dont tell your employees they cant go to the bathroom until break time and dont tell us not to take a break and above all the ridiculous compliance percentage requirement needs to be abolished. good workers will work for you even if you let them go to take bathroom breaks without having their compliance affected. compliance should be about doing your job, not being punished and fired because you have to pee!!! what are you going to do next? hand out DEPENDS OR DIAPERS TO YOU EMPLOYEES SO THAT DONT GET UP TO PEE?

  8. Helpful (2)

    "I get why people quit...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Trainee in Saint Petersburg, FL
    Former Employee - Merchandise Trainee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HSN full-time (More than a year)

    Pros

    -Met great people
    -Good location

    Cons

    -Poor management
    -Expect you to work overhours but don’t go overhours
    -Expect you to devote everything to this job at a low pay even off the clock
    -Never satisfied management
    -Unrealistic expectations

    Advice to Management

    Don’t motivate your employees with fear and make it known that they’re appreciated and set realistic goals for them. They’re a human beings too. No one better than anyone.


  9. Helpful (1)

    "Wah customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Awesome benefits , work from home, flexible hours. Amazing supervisors

    Cons

    Back to back calls, some not very nice customers, slow system

    Advice to Management

    Give a 2 min window between calls


  10. "Pays the bills, kind of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Customer Service
    Current Employee - WAH Customer Service
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HSN full-time (More than 10 years)

    Pros

    Generous PTO, flexibility with trading schedules with others, decent product discounts, majority of the customers are super friendly, no commute or work clothes required

    Cons

    Virtually zero growth opportunities for wah employees, expected to tolerate obnoxious behavior from rude customers and when they demand to speak with a "supervisor/manager" their demands are granted causing future obnoxious and ridiculous behavior , quality evals vary and include opinion rather than the guidelines given to follow, pay rate for tenured reps are an insult (reps employed for many years making barely above starting rate)

    Advice to Management

    LISTEN to your tenured reps and give them incentive to stay and grow. Be consistent with policies and transparent with the many changes.


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