HSN Reviews | Glassdoor

HSN Reviews

Updated December 6, 2018
612 reviews

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3.5
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HSN President Mike Fitzharris
Mike Fitzharris
25 Ratings

Employee Reviews

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Pros
Cons
  • "Work / Life balance is a struggle with a 24 hour television network" (in 20 reviews)

  • "Unexpected average call handling time for customer service" (in 31 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cleveland, OH
    Current Employee - Sales in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN part-time (Less than a year)

    Pros

    Fun environment. Great trainers & supervisors. Fun shopping

    Cons

    Not a con comes to mind.

    Advice to Management

    Keep it up:)


  2. "Work at home rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HSN full-time

    Pros

    Good people I guess ok

    Cons

    Hours could be more flexanle

    Advice to Management

    Flexibility

  3. "Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planner in Saint Petersburg, FL
    Former Employee - Planner in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HSN full-time (More than 8 years)

    Pros

    HSN offers a competitive, comprehensive benefits package including medical, dental, vision, and paid time off.

    Cons

    Work / Life balance is a struggle with a 24 hour television network.


  4. "Has it's pros and cons.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picker/Packer in Piney Flats, TN
    Current Employee - Picker/Packer in Piney Flats, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HSN full-time (Less than a year)

    Pros

    -Decent pay
    -Guaranteed hours during holidays plus overtime
    -A few good co-workers
    -Nice, clean environment

    Cons

    -A few unbearable managers, ESPECIALLY in outbound
    -Not much room for growth within the company
    -Required overtime (Great for some, but bad for people that have already tight schedules)
    -Long drive from where I was located, which was difficult at 5am with only 3-4 hours of sleep.


  5. "Assistant Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Planner in Saint Petersburg, FL
    Former Employee - Assistant Planner in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HSN full-time (More than a year)

    Pros

    There's lots of opportunity for the company to grow if the team has great direction.

    Cons

    Doesn't keep up competitively with the retail world and too much favoritism. Working at a Network is a 24/7 job- even when you leave the office.

    Advice to Management

    Mentor all the talent on your team to help the company grow.


  6. "Nothing is Perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tiffin, OH
    Former Employee - Sales in Tiffin, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HSN full-time (More than a year)

    Pros

    401K plan
    Okay insurance (expensive if you are more than one, however)
    Being able to trade your days with other employees is an awesome setup that HSN has.

    Cons

    After the merger with QVC, you were suddenly expected to get through calls even faster than before (and before was barely manageable), commission incentives were nearly eradicated, and suddenly you weren't allowed to vent to co-workers (which were in private message boxes that literally no customer would ever see) which honestly helped to relieve stress caused by some customers.

    Advice to Management

    Understand that employees need a way to vent their frustrations, especially when on the night shift and you have to deal with perverts saying sexually disgusting things to you.
    Realize that expecting employees to take an order in three minutes isn't feasible, and they shouldn't be made to cut a customer off when that customer is talking for fear of losing their jobs. For a company that is supposed to be so customer-oriented, there were a lot of customers that didn't feel that way.


  7. "HSN Food staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at HSN part-time

    Pros

    decent pay, ok hours, neat facility

    Cons

    bad scheduling, odd hours, limited cooking, mostly product packing and unpacking set up

  8. "Associate Merchandise Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Merchandise Planner in Saint Petersburg, FL
    Former Employee - Associate Merchandise Planner in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HSN full-time (More than 5 years)

    Pros

    The coworkers and team work was the best part of this job. We all had a goal in mind and worked to get it done, period.

    Cons

    Fast pace environment where a success and failure are met with the same response, something was not done right. If you succeed you should have bought more for more sales and if you failed, you did not buy or plan correctly. Every request is last minute and there is no concept or understanding for work life balance. It literally does not exist.

    Advice to Management

    Hire new managers.


  9. "Warehouse Associate 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate I in Fontana, CA
    Current Employee - Warehouse Associate I in Fontana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (Less than a year)

    Pros

    Very friendly Claudine from Texas made it calm and relaxed! Got the job!

    Cons

    None that I have seen as of yet


  10. "Interesting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HSN (More than 3 years)

    Pros

    Great teams and senior buyers

    Cons

    QVC took over and destroyed the company and it’s values

    Advice to Management

    Think smarter