HSN Reviews

Updated May 4, 2021

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3.5
62%
Recommend to a Friend
83%
Approve of CEO
HSN President  Mike Fitzharris
Mike Fitzharris
82 Ratings
Pros
  • "Work From Home, Cool Manager, Discount(in 135 reviews)

  • "Thirty per cent employee discount(in 51 reviews)

  • Cons
  • "Work/Life Balance and Management is very bad(in 26 reviews)

  • "You absolutely must Upsell or suggested sales(in 22 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of HSN and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Great place to work

      May 1, 2021 - Team Leader in Piney Flats, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits (3 healthcare providers) for eye, health, dental A lot of vacation time (120)

      Cons

      A lot of overtime, but they pay more onto your hourly ($3-$5) extra for the OVERTIME hour. This is offered to associate and above.

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    2. 2.0
      Former Employee, less than 1 year

      Exhausting back to back calls non stop

      Apr 28, 2021 - Customer Service Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee Discount - work at Home

      Cons

      Poor IT systems often lead to lag /delay in assisting customers. Very long queue times for customers which make them angry/upset by time CS get their call. Company mean to CS staff with quality checks being overly picky. Write up CS employees for anything and everything. When CS employees need assistance often SRT staff (supervisors) talk down to the CS, unhelpful and often rude which considering all employed at same company is not right. So get shouted at my customers, SRT, and calls listened to and employee shredded apart to make the QA employee feel important and not constructive at all. Back to back calls approx 100 plus calls per 8 hour shift often resulting in missing set breaks as on call assisting customer then get penalized for not taking break on time. Average call handing times ridiculously low which OFTEN does not make fir a good customer experience as sadly hSN do nothing believe in a one call resolution. Oh get penalized too for taking too long helping a customer with long difficult issue. Not worth the money. Mandatory additional 1 day Overtime (8 hours) imposed on employees meaning 48 hr work weeks abd only 1 day off.

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    3. 3.0
      Current Employee, more than 5 years

      Job to pay bills with no growth

      May 2, 2021 - Customer Service in Saint Pete, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility to trade shifts. Work from home. Great job just to pay a few bills at $11 - $14 hrly. This is meant for those who want a 2nd job and have no aspirations of getting promoted.

      Cons

      Pay, you are paid below industry standard. There is no room for growth. If you are looking to get another position other then sales or customer service, they only consider your expierence within the company. They do not consider your expierence outside the company. They classify all jobs outside of sales or service entry level as a way to pay you less even though they are not entry level. Consolidation of departments resulting in those responsiblites rolling over to another department to absorb without compensation. Senior mangment, Mike, once said in a meeting, "be a good solider get in line or find another job". Their approach is that everyone is replaceable and we should be happy to have a job.

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    4. 1.0
      Former Employee, more than 10 years

      Beware or what you getting yourself into

      Mar 21, 2021 - Production Artist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pretty easy gig when working from home but sucks when working on campus. Discount is nice to have but everything is over priced so you basically get it for the same price as Amazon. PTO is great as long as your willing to be there for a while.

      Cons

      A losing business. Sales are terrible and I don’t think they last much longer or at least they layoff a big chunk of people to make up for it. The brand look is boring and uninteresting. If you are a art director, graphic designer or animator you will be bored with everything you’ll do. The managers and people in charge are terrible and unqualified to run who they have since the big layoff of 2018. The trend now (since 2017) is to use “on-call” people to fill the void. The managers work their hours into the ground within 6 months and then they can’t work for 6 months. Don’t take an on-call position unless you like working half the year or a couple months a year. Most people hate working at HSN but can’t get out because of their built up PTO and insurance. It’s a sad place of lifers and people who don’t know any better when applying.

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    5. 3.0
      Current Employee, more than 1 year

      Depends on your manager

      May 4, 2021 - Assistant Buyer in Saint Petersburg Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you get on a good team, there is a great work life balance, lots of room to grow, and it is very rewarding.

      Cons

      The her-hub side of the business is very over the top. A lot of them make work their lives and will dislike you if you don’t do the same.

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    6. 4.0
      Current Employee, less than 1 year

      Good company to work for

      Apr 28, 2021 - Software Engineer in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay & benefits. Good people.

      Cons

      Lots of change happening now. Can be spread a little thin if you're in IT.

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    7. 3.0
      Former Employee, more than 1 year

      Low pay - High metric expectations

      Apr 25, 2021 - Order Services Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Convenience leave (you can 30 minute increments of UNPAID time off if it is slow at work)

      Cons

      Constantly changing metrics, max pay is $13 something for this position. Some supervisors are good but some micromanage A LOT. You are on a team of 80-100 people with only 2 supervisors and not much help with procedures or processes aside from being told to look up the answer yourself. Not much help after training.

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    8. 5.0
      Former Employee, less than 1 year

      AWESOME

      Apr 19, 2021 - Homemaker Companion in Port St Lucie, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Extremely awesome supervisors, fast pace and time flies! You win cash and insentives weekly too!

      Cons

      Having to be in 'compliance' for every minute you are not on a call, late, forget to submit, and it effects your personage for the company.

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    9. 5.0
      Former Employee, less than 1 year

      Time Flies/Shoppers are usually very quick

      Apr 18, 2021 - Customer Service in Port Saint Lucie, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home, no micromanaging. Help from other team members and coaching. Very friendly and I loved it. 2 seasons for the temp Holidays

      Cons

      I wish the pay was a little higher

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    10. 4.0
      Current Employee, less than 1 year

      Its fun here

      Apr 22, 2021 - Lighting Engineer in Saint Petersburg, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are good and there is room for growth.

      Cons

      Lots of bureaucracy slows down processes.

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