HSN Reviews | Glassdoor

HSN Reviews

Updated August 18, 2017
486 reviews

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3.3
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HSN CEO Mindy Grossman
Mindy Grossman
276 Ratings

486 Employee Reviews

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Pros
Cons
  • There is no work/life balance and you can get burnt out very quickly (in 17 reviews)

  • Should implementa 30 second delay like other call centers/customer service enters (in 24 reviews)

More Pros and Cons

  1. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cincinnati, OH
    Former Employee - Sales Representative in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HSN (Less than a year)

    Pros

    Good company to work for.
    Very flexible for anyone that enjoys Customer sales.
    I did not have any problem with anyone that worked their or any part of my job
    I loved working for this company

    Cons

    Can't think of any cons at this time


  2. "Salary"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at HSN full-time (Less than a year)

    Pros

    Great work place friendly atmosphere

    Cons

    No cons at all all good

  3. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at HSN full-time (More than 3 years)

    Pros

    Great benefits, lots of opportunity for extra hours OT

    Cons

    Less positive reinforcement more focus on the negative, high turn over, no clear communication from supervisors in reference to our goals as they are constantly changing and each supervisor has a different answer


  4. "Has really gone downhill over the past 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Sales/Service Representative in Saint Petersburg, FL
    Current Employee - WAH Sales/Service Representative in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at HSN part-time (More than 3 years)

    Pros

    Good hourly wage for WAH PT employees. Good vacation time. HSN matches up to 3% of your wages for IRA.

    Cons

    Hours get cut severely over the summer. Hard to pick up hours, as all PT employees are trying to scramble to get additional hours. Incentive pay has been cut to almost nothing. Supervisors have been changed for all employees and work groups are now larger. HSN has their thumb on your throat every step of the way. Even if you strive to do everything they request, quality experts are told to find anything to be able to score down. It's hard to find good employee morale here anymore. Hopefully being sold to QVC will help the employees have a better feeling about working with this company.

    Advice to Management

    Management should be professional and have SOP that all adhere to. Try finding ways to work with your employees instead of just spouting "business needs".


  5. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Saint Petersburg, FL
    Former Employee - Software Development Engineer in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HSN full-time (More than 8 years)

    Pros

    Great team of very talented people

    Cons

    Technical support should be outsourced from the full-time person

    Advice to Management

    Better communication


  6. "Work at Home Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at HSN full-time

    Pros

    Working from Home makes for an easy commute.

    Cons

    Company offers benefits but makes accessing or contacting anyone very hard to do.


  7. "WAH SALES REPRESENATIVE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Toledo, OH
    Current Employee - Sales Representative in Toledo, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Good training, benefits, leadership team and stability.

    Cons

    Customers can be chatty and you have a goal of 2 minutes or less per call.

  8. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Negative Outlook

    I have been working at HSN full-time (More than 3 years)

    Pros

    Generous with PTO, paid community service, frequent shift bids

    Cons

    Kpi, expectations change often, with little notice

    Advice to Management

    Clear performance expectations, include human sense


  9. "Work is easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time

    Pros

    Flexibility and generous Benefits, lots of training and knowledge.

    Cons

    Customers can be a real challenge! Also must have technical knowledge if wah!


  10. Helpful (1)

    "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Assistant in Saint Petersburg, FL
    Current Employee - Merchandise Assistant in Saint Petersburg, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Pretty good benefits, there's a lot of events and things that make work interesting. Most people in the merchandising dept are fairly nice and easygoing.

    Cons

    The pay is honestly terrible. Particularly for the time commitment that they ask for.

    Advice to Management

    Pay your workers more.


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