HSN Reviews

Pros

Great benefits (3 healthcare providers) for eye, health, dental A lot of vacation time (120)

Cons

A lot of overtime, but they pay more onto your hourly ($3-$5) extra for the OVERTIME hour. This is offered to associate and above.

Pros

Employee Discount - work at Home

Cons

Poor IT systems often lead to lag /delay in assisting customers. Very long queue times for customers which make them angry/upset by time CS get their call. Company mean to CS staff with quality checks being overly picky. Write up CS employees for anything and everything. When CS employees need assistance often SRT staff (supervisors) talk down to the CS, unhelpful and often rude which considering all employed at same company is not right. So get shouted at my customers, SRT, and calls listened to and employee shredded apart to make the QA employee feel important and not constructive at all. Back to back calls approx 100 plus calls per 8 hour shift often resulting in missing set breaks as on call assisting customer then get penalized for not taking break on time. Average call handing times ridiculously low which OFTEN does not make fir a good customer experience as sadly hSN do nothing believe in a one call resolution. Oh get penalized too for taking too long helping a customer with long difficult issue. Not worth the money. Mandatory additional 1 day Overtime (8 hours) imposed on employees meaning 48 hr work weeks abd only 1 day off.

Pros

Flexibility to trade shifts. Work from home. Great job just to pay a few bills at $11 - $14 hrly. This is meant for those who want a 2nd job and have no aspirations of getting promoted.

Cons

Pay, you are paid below industry standard. There is no room for growth. If you are looking to get another position other then sales or customer service, they only consider your expierence within the company. They do not consider your expierence outside the company. They classify all jobs outside of sales or service entry level as a way to pay you less even though they are not entry level. Consolidation of departments resulting in those responsiblites rolling over to another department to absorb without compensation. Senior mangment, Mike, once said in a meeting, "be a good solider get in line or find another job". Their approach is that everyone is replaceable and we should be happy to have a job.

Pros

Pretty easy gig when working from home but sucks when working on campus. Discount is nice to have but everything is over priced so you basically get it for the same price as Amazon. PTO is great as long as your willing to be there for a while.

Cons

A losing business. Sales are terrible and I don’t think they last much longer or at least they layoff a big chunk of people to make up for it. The brand look is boring and uninteresting. If you are a art director, graphic designer or animator you will be bored with everything you’ll do. The managers and people in charge are terrible and unqualified to run who they have since the big layoff of 2018. The trend now (since 2017) is to use “on-call” people to fill the void. The managers work their hours into the ground within 6 months and then they can’t work for 6 months. Don’t take an on-call position unless you like working half the year or a couple months a year. Most people hate working at HSN but can’t get out because of their built up PTO and insurance. It’s a sad place of lifers and people who don’t know any better when applying.

Pros

Convenience leave (you can 30 minute increments of UNPAID time off if it is slow at work)

Cons

Constantly changing metrics, max pay is $13 something for this position. Some supervisors are good but some micromanage A LOT. You are on a team of 80-100 people with only 2 supervisors and not much help with procedures or processes aside from being told to look up the answer yourself. Not much help after training.