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Full-timePart-timeApprove of CEO
Mindy Grossman
276 Ratings
Pros
Work from home- flexible schedule (in 84 reviews)
The employee discount is nice, assuming you can find something you actually want to buy (in 38 reviews)
Cons
There is no work/life balance and you can get burnt out very quickly (in 17 reviews)
Should implementa 30 second delay like other call centers/customer service enters (in 24 reviews)
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"Sales rep"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at HSN (Less than a year)
Pros
Good company to work for.
Very flexible for anyone that enjoys Customer sales.
I did not have any problem with anyone that worked their or any part of my job
I loved working for this companyCons
Can't think of any cons at this time
HSN 2017-08-12 06:22 PDT![HSN Logo]()
"Salary"
StarStarStarStarStarRecommendsApproves of CEOI have been working at HSN full-time (Less than a year)
Pros
Great work place friendly atmosphere
Cons
No cons at all all good
HSN 2017-08-08 17:59 PDT![HSN Logo]()
"customer service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookApproves of CEOI have been working at HSN full-time (More than 3 years)
Pros
Great benefits, lots of opportunity for extra hours OT
Cons
Less positive reinforcement more focus on the negative, high turn over, no clear communication from supervisors in reference to our goals as they are constantly changing and each supervisor has a different answer
HSN 2017-08-06 18:22 PDT![HSN Logo]()
"Has really gone downhill over the past 2 years"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at HSN part-time (More than 3 years)
Pros
Good hourly wage for WAH PT employees. Good vacation time. HSN matches up to 3% of your wages for IRA.
Cons
Hours get cut severely over the summer. Hard to pick up hours, as all PT employees are trying to scramble to get additional hours. Incentive pay has been cut to almost nothing. Supervisors have been changed for all employees and work groups are now larger. HSN has their thumb on your throat every step of the way. Even if you strive to do everything they request, quality experts are told to find anything to be able to score down. It's hard to find good employee morale here anymore. Hopefully being sold to QVC will help the employees have a better feeling about working with this company.
Advice to Management
Management should be professional and have SOP that all adhere to. Try finding ways to work with your employees instead of just spouting "business needs".
HSN 2017-08-18 06:46 PDT![HSN Logo]()
"Great company to work for!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at HSN full-time (More than 8 years)
Pros
Great team of very talented people
Cons
Technical support should be outsourced from the full-time person
Advice to Management
Better communication
HSN 2017-07-26 05:21 PDT![HSN Logo]()
"Work at Home Customer Service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI worked at HSN full-time
Pros
Working from Home makes for an easy commute.
Cons
Company offers benefits but makes accessing or contacting anyone very hard to do.
HSN 2017-08-10 12:34 PDT![HSN Logo]()
"WAH SALES REPRESENATIVE"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI have been working at HSN full-time (More than a year)
Pros
Good training, benefits, leadership team and stability.
Cons
Customers can be chatty and you have a goal of 2 minutes or less per call.
HSN 2017-07-22 15:13 PDT![HSN Logo]()
"Great benefits"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookI have been working at HSN full-time (More than 3 years)
Pros
Generous with PTO, paid community service, frequent shift bids
Cons
Kpi, expectations change often, with little notice
Advice to Management
Clear performance expectations, include human sense
HSN 2017-07-18 13:02 PDT![HSN Logo]()
"Work is easy"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HSN full-time
Pros
Flexibility and generous Benefits, lots of training and knowledge.
Cons
Customers can be a real challenge! Also must have technical knowledge if wah!
HSN 2017-07-27 22:55 PDTHelpful (1)
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"Good first job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at HSN full-time (More than a year)
Pros
Pretty good benefits, there's a lot of events and things that make work interesting. Most people in the merchandising dept are fairly nice and easygoing.
Cons
The pay is honestly terrible. Particularly for the time commitment that they ask for.
Advice to Management
Pay your workers more.
HSN 2017-07-22 16:28 PDT
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