HSN Reviews | Glassdoor

HSN Reviews

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Found 625 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
75%
Approve of CEO
HSN CEO Mike Fitzharris
Mike Fitzharris
30 Ratings
Pros
Cons
More Pros and Cons
  1. Fun and Fast Paced

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at HSN full-time

    Pros

    They treated employees extremely well and it’s a great place! If you love fast paced work environments, HSN is perfect! I loved the fast environment and always having different and new weeks

    Cons

    Sometimes other teams will make it seem like a brand or topic is super high priority when it isn’t. Can be frustrating when you have other priorities to manage.

  2. Helpful (1)

    Work from Home Customer Service

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sparta, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at HSN full-time for more than 6 years

    Pros

    I don't have any really bad things to say about HSN. The technical platform you work on in the work from home position has a lot of flaws and often results in disconnects and dropped calls. A lot of changes taking place with QVC having purchased HSN but not to the point it impacts frontline workers. If you have opportunity to work there I would not discourage it. It's a decent job with decent benefits (expensive),...

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    Cons

    Rude customers, quality reviews several times a month at times- reviewers don't score the same, each views calls differently making it unfair at times, and supervisors typically will not dispute a bad quality even if you are guilty of a bad call. You also find yourself at the mercy of your supervisor's supervisor and he's a jerk, plain and simple. If things haven't changed he will be your super's super....not a good...

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    Advice to Management

    Nothing the company would acknowledge

  3. Amazing work at home job!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - WAH Sales/Service Representative in Toledo, OH
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at HSN full-time for more than 2 years

    Pros

    Decent pay. $12.00/hour and all hours worked after 5 PM are paid out at $12.85/hour. Nice team environment even though you're working from home. There was never a time where I felt that I was completely on my own. Someone was always available if I had a problem. They have a comprehensive paid training program that fully prepares you for the job you're going to do. You're required to upsell and there are specific metrics...

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    Cons

    No commission for sales which a kind of a bummer since I'm really good at sales. You're required to start on an afternoon shift and work weekends. Shift bids occur occasionally but it's difficult to get chosen among all the people who bid for that shift. I had a really cool supervisor but she didn't do her job and was never there when anyone needed her. She would promise to schedule performance review meetings with me...

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    Advice to Management

    Figure out a way to monitor what your WAH supervisors are doing to ensure they're actually working and not away from their desk while still getting paid.

  4. Great company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Photographer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time for more than 20 years

    Pros

    Work life balance Room for growth

    Cons

    Communication Easy to get overlooked

    Advice to Management

    Invest in your employees

  5. HSNi

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Ronkonkoma, NY
    Recommends
    Positive Outlook

    I have been working at HSN full-time for more than 6 years

    Pros

    Great company, people and location.

    Cons

    *Division closed, closing all operations.

    Advice to Management

    *No advice, wish the program did not have to end.

  6. Work At Home Representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Work At Home Agent in Tampa, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at HSN full-time for more than 4 years

    Pros

    The pay and benefits are very fair.

    Cons

    Dealing with customers that are slow & stupid all the time can be a drain.

  7. Working with good people

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HSN full-time for more than 6 years

    Pros

    My managers have always been very understanding whenever "life happens" and will generally allow you to make up missed time. New Company President is willing to take time to sit with low-level employees and actually listen to their issues and actively works to get them resolved.

    Cons

    Certain departments become a career black-hole. Once you are in those departments, moving up or getting out becomes almost impossible.

  8. Helpful (1)

    Seasonal sales - work from home

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in West Palm Beach, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at HSN for more than a year

    Pros

    Working from home. Training was more than adequate and felt prepared taking calls. There is always support available to you if needed, system is easy to use, and incentives for upsells.

    Cons

    Having to offer unrelated upsells to customers, or if placing larger order having to offer multiple upsells in a row. Sometimes they did not compliment the purchase and constant offers would annoy customers. Overall enjoyed my time there.

  9. Not as good as it used to be

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at HSN part-time for more than 4 years

    Pros

    Working from home is great

    Cons

    Since we were acquired by Qurate, they just don't seem to care for us like when Mindy was here.

  10. Helpful (3)

    Was amazing until QVC purchase the company!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HSN full-time for more than 9 years

    Pros

    Was a wonderful place to work at one time before QVC bought it. Now it's just the same.

    Cons

    QVC drained the creative energy and now sales are in downward spiral. QVC is trying to make it just like QVC, why would anyone want the same X2? Customers are abandoning the network at alarming rate, losing customers faster than gaining.

    Advice to Management

    Bring back the old regime and let the 2 networks be different. You are ruining this unique POV HSN once had that made it different than QVC. As much as I love QVC, there is no need for 2.

Found 625 reviews