HSN Reviews | Glassdoor

HSN Reviews

Updated July 22, 2017
477 reviews

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3.3
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HSN CEO Mindy Grossman
Mindy Grossman
268 Ratings

477 Employee Reviews

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Pros
Cons
  • There is no work/life balance and you can get burnt out very quickly (in 18 reviews)

  • Should implementa 30 second delay like other call centers/customer service enters (in 24 reviews)

More Pros and Cons

  1. "WAH SALES REPRESENATIVE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Toledo, OH
    Current Employee - Sales Representative in Toledo, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Good training, benefits, leadership team and stability.

    Cons

    Customers can be chatty and you have a goal of 2 minutes or less per call.


  2. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Negative Outlook

    I have been working at HSN full-time (More than 3 years)

    Pros

    Generous with PTO, paid community service, frequent shift bids

    Cons

    Kpi, expectations change often, with little notice

    Advice to Management

    Clear performance expectations, include human sense

  3. "AWESOME company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time

    Pros

    Great atmosphere . Great people. Paid holidays, benefits and PTO

    Cons

    Yet to find any

    Advice to Management

    Keep up the great work!


  4. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Assistant in Saint Petersburg, FL
    Current Employee - Merchandise Assistant in Saint Petersburg, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Pretty good benefits, there's a lot of events and things that make work interesting. Most people in the merchandising dept are fairly nice and easygoing.

    Cons

    The pay is honestly terrible. Particularly for the time commitment that they ask for.

    Advice to Management

    Pay your workers more.


  5. "Historically a Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Affiliate Relations in Saint Petersburg, FL
    Current Employee - Director, Affiliate Relations in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (More than 10 years)

    Pros

    Great company focused on customers satisfaction and employee engagement.

    Cons

    To be acquired by QVC


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at HSN part-time

    Pros

    Nice products, co-workers, and incentives.

    Cons

    Busy shifts, with a lot of calls


  7. "Uncertain Times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk
    Current Employee - Clerk
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HSN full-time (More than 10 years)

    Pros

    HSN Associates are the most supportive teams in the industry. They share there knowledge and skills openly. HSN does know how to find talent.

    Cons

    HSN needs the pay their employees what they are worth. HSN knows how to find talent, but they need to take the next step to keep them.

    Advice to Management

    Be fair across the board. Nepotism is too common.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Petersburg, FL
    Former Employee - Customer Service Representative in Saint Petersburg, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at HSN full-time (More than a year)

    Pros

    Great discount, fun coworkers. PTO

    Cons

    Expensive benefits, annoying customers, back to back calls

    Advice to Management

    longer lunch, time out lounge once a day


  9. "Show planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN full-time

    Pros

    Comp days for working weekends

    Cons

    24/7 business so on call nights and weekends


  10. "Great benefits, hard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Specialist in Saint Petersburg, FL
    Former Employee - Customer Account Specialist in Saint Petersburg, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at HSN full-time (More than 3 years)

    Pros

    Great employee store with fantastic discounts. Frequent promotional items. Occasional free food

    Cons

    Job was fairly verbally absuive from customers. Jobs working anywhere near celebrities and tv were given only to those that were very good looking

    Advice to Management

    Honestly a way to unwind or some breathing exercises may go a long way with people who are being yelled at all day. Check out Google


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