HSN Reviews | Glassdoor

HSN Reviews

Updated August 17, 2018
592 reviews

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3.5
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HSN President Mike Fitzharris
Mike Fitzharris
16 Ratings

592 Employee Reviews

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Pros
Cons
  • "There is no work/life balance and you can get burnt out very quickly" (in 18 reviews)

  • "Unexpected average call handling time for customer service" (in 31 reviews)

More Pros and Cons

  1. "Fun and Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HSN full-time

    Pros

    They treated employees extremely well and it’s a great place! If you love fast paced work environments, HSN is perfect! I loved the fast environment and always having different and new weeks

    Cons

    Sometimes other teams will make it seem like a brand or topic is super high priority when it isn’t. Can be frustrating when you have other priorities to manage.


  2. "Wah customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time (More than a year)

    Pros

    Awesome benefits , work from home, flexible hours. Amazing supervisors

    Cons

    Back to back calls, some not very nice customers, slow system

    Advice to Management

    Give a 2 min window between calls

  3. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Seminole, FL
    Current Employee - Assistant Store Manager in Seminole, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at HSN full-time (More than 5 years)

    Pros

    HSN cares about their employees and offers great benefits.

    Cons

    Tough to find upward motion with the QVC buy out. Unease with the future of the Florida location.


  4. "Customer service hybrid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, friendly co-workers, clean campus and environment

    Cons

    Customer service can get tiring and may want something more exciting to do.


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HSN (Less than a year)

    Pros

    Working from home, PTO, cheap but good health insurance, pay, overtime. convenience leave (leave early if it's slow)

    Cons

    shifts, rude customers, hard to get a day shift


  6. "Customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN full-time

    Pros

    Great place and company to work for.

    Cons

    No cons as of yet


  7. "Production Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSN full-time

    Pros

    Good energy, great boss. I like we can dress casual. Good benefits. I have also have good hours

    Cons

    Sometimes there are many different egos in one place.

  8. Helpful (1)

    "Times are changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Saint Petersburg, FL
    Former Employee - Supervisor in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at HSN full-time

    Pros

    Employees- worked with some great people.
    Benefits - pretty good for Florida

    Cons

    Management is under the gun from QVC and they are putting a lot of that on their employees.
    St. Leadership is disconnected from their reports. Favoritism over shadows performance.
    No room for advancement. There are less jobs by the week and the contraction has just started. Open positions are not being filled and when people leave they don't fill that position.

    Advice to Management

    Get new 3rd tier level management. The culture of punch the clock and get a paycheck is stagnating your skilled employees. Why are your successful people leaving?


  9. "WAH Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - WAH Sales/Service Representative in Toledo, OH
    Former Employee - WAH Sales/Service Representative in Toledo, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at HSN full-time (More than a year)

    Pros

    Benefits and PTO start from day 1

    Cons

    Moving up within the company from the work-at-home positions is nearly impossible


  10. "worer bee ll review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Worker Bee Ll in Piney Flats, TN
    Current Employee - Worker Bee Ll in Piney Flats, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at HSN full-time (More than a year)

    Pros

    some good co workers, full time is 40 hours plus

    Cons

    since merger QVC has come in change culture increased the job difficult has become dog eat dog in supervision and above. workers are replacable with temps and about as useless to managers. many brown noses, and even more discontent. if you think about working here. dont

    Advice to Management

    why bother... they are stuck on themselves


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