HSN Interview Questions
Updated Aug 1, 2022
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Interviews at HSN
Interviews for Top Jobs at HSN
- Customer Service Representative (31)
- HSN Work At Home Sales Representative (20)
- WAH Sales/Service Representative (16)
- Customer Service Hybrid (8)
- Work At Home Customer Service (7)
- Merchandise Assistant (7)
- Sales Representative (5)
- Work At Home Telephone Customer Service Representative (4)
- Work At Home Sales Representative (4)
- Assistant Buyer (3)
- Internship (2)
- WAH Customer Service (2)
- Director (2)
- Customer Service Specialist (2)
- On Air Coordinator (2)
- WAH Customer Service Representative (2)
- Buyer (2)
- Production Technician (2)
- Software Engineer III (2)
- Work At Home Customer Service Representative (2)
- Assistant Planner (2)
- Merchandising Internship (2)
- Intern (2)
- Manager (2)
- Work From Home Customer Service Representative (2)
- Asst Manager (1)
- Work From Home Sales Representative (1)
- Merchandise Planner (1)
- Post Production Artist (1)
- HR Specialist (1)

Anonymous Employee
I interviewed at HSN
Easy and fast and was given job on the spot… training was easy and very detailed The person giving the interview was very nice and emailed everything I needed to get started on my 1st day
- How do you minimize a screen?

Anonymous Interview Candidate
I applied online. The process took 1 day. I interviewed at HSN
The application process was not bad, a phone interview followed. I think they could update their software to a program that filters calls to agents opposed to agents needing a landline that they are not reimbursed for. The offer rate at $15 an hour and you need your own land line seems a little much. There are a series of questions that aren't difficult but the only hang up would be the landline if you don't have one.
- are you willing to work 4-1 am ?

Anonymous Interview Candidate
I applied online. The process took 1+ week. I interviewed at HSN in Jul 2022
Less than 20 mins. Very nice. I had no formal experience but they still wanted to hire me. Declined because of the training hours (6 weeks/9am-5pm). Just be able to talk about experiences that’s re similar if you have no experience.
- How do you change your browser
- How do you uninstall a program
- How do you access the control panel
- What was a time you had to deal with a task in short notice.
- How do you minimize your screen
- Describe a time you dealt with an upset customer

Anonymous Employee
I applied online. The process took 2 days. I interviewed at HSN
Face paced with a ton of questions. Not for the faint at heart or shrinking violets. You need to be confident, professional and a clear speaker and know how to UPSELL any product they pop up in front of you.
- You have 30 seconds to sell me something that matches the pants your client just ordered - GO!

Anonymous Employee
I applied online. The process took 5 days. I interviewed at HSN in Apr 2022
It wasn't as bad as I thought I applied end of April 2022 and got my interview that same week on a Friday. The interview was fairly easy I got asked one question that I figured I would get asked. After that I was offered the position and I'm currently counting down the days to start training.
- Tell me a time where you had to deal with a frustrated customer? Tell me a time where you didn't agree with a change made by management how did you deal with it and what was the outcome? Tech questions basic things like, how do you minimize the display on the computer, how do you open multiple pages and how to reset your internet if it was having difficulties and when would you reach out for help.

Anonymous Interview Candidate
I applied online. The process took 2 weeks. I interviewed at HSN in Apr 2022
Very simple phone interview. I was asked about my duties at my previous job and my experience in online classes. I was asked simple computer questions like how to access the control panel, how to uninstall a program, and how to minimize/maximize a window.
- Describe how to minimize/maximize a window.
- How do you access the Control Panel in Windows?
- How would you uninstall a program in Windows?

Anonymous Interview Candidate in Millington, TN
I interviewed at HSN (Millington, TN)
The interview process was very smooth and professional. I went through HR first and then was invited to proceed to a video interview with multiple departments. It took about 2 weeks, was offered a position but decided not to accept it.
- They asked about project management, also asked personality traits such as strengths, weaknesses, how you work as a team and alone etc... pretty straight forward. standard interview questions, nothing was a surprise.

Anonymous Interview Candidate in Nashville, TN
I interviewed at HSN (Nashville, TN)
Phone interview. Asked a few random questions and gave me the job. Let me pick my own work schedule & the days I could work. Over all an easy interview.
- How well do you work under pressure?

Anonymous Employee in Saint Petersburg, FL
The process took 1 day. I interviewed at HSN (Saint Petersburg, FL) in Jan 2022
The interview went smoothly over the phone, was actually very straightforward, and would recommend it. Just make sure to be ready for when they call because its over the phone.
- Scheduling questions and my availability.

Anonymous Interview Candidate in Tampa, FL
I applied online. I interviewed at HSN (Tampa, FL)
The interview process experience for me was absolutely terrible. HSN had me interview/apply for 3 different positions and kept stringing me along for 3+ months with slow responses. I do not recommend working at HSN if this is the experience they provide their candidates with.
- Q: Why do you want to work at HSN?
HSN Interviews FAQs
Glassdoor users rated their interview experience at HSN as 66.0% positive with a difficulty rating score of 2.38 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for HSN Work At Home Sales Representative and WAH Sales/Service Representative rated their interviews as the hardest, whereas interviews for Customer Service Hybrid and Customer Service Representative roles were rated as the easiest.
The hiring process at HSN takes an average of 17 days when considering 264 user submitted interviews across all job titles. Candidates applying for Customer Service Representative had the quickest hiring process (on average 5 days), whereas HSN Work At Home Sales Representative roles had the slowest hiring process (on average 11 days).
Common stages of the interview process at HSN according to 264 Glassdoor interviews include:
Phone Interview: 24.92%
Drug Test: 17.62%
Skills Test: 13.02%
One on One Interview: 12.70%
Background Check: 11.90%
Presentation: 7.14%
Personality Test: 4.60%
Group Panel Interview: 3.33%
IQ Intelligence Test: 2.54%
Other: 2.22%
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ABOUT HSN HSN is a leading entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names... – More
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