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      Heap

      Acquired by Contentsquare

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      Heap reviews

      Heap is an unstructured, toxic, & chaotic company led by inexperienced leadership... - Sales Heap Employee Review

      1.0
      Jan 4, 2023
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Heap's current People team is one of the best I have worked with in my many years in tech. They are empathetic and listen to concerns/challenges that affect not just the company but also individual contributors. In addition, they are thorough in their investigations and take appropriate action and accountability when necessary.

      Cons

      Heap is one of the most stressful and chaotic companies I have ever worked for in my eight years in the b2b SaaS industry. Leadership at Heap leads with assumption and negativity vs. curiosity and positivity. Many constantly worry about being fired, while others desire to get laid off. There are many internal conflicts and arguments among leadership and departments. These conflicts must be better hidden from the people they manage, as that negativity exudes onto the team. It is a toxic work environment, with departments passing the blame back and forth while saying, "that's not my job," simultaneously. In addition, goals (company, team, and individual) are poorly communicated and fail to orchestrate together, causing a tug-o-war among departments. These goals and plans are constantly changing without notice or explanation, causing confusion, frustration, and low morale.

      avatar
      Heap Response
      3y
      Thank you for your feedback and thank you for your hard work at Heap. It's great to hear that you have been well supported by Heap’s people team. I’m also saddened learn of your stressful experience within the Sales organization. Per our company value of “Respectful Candor”, it would be great for you to give this feedback to the leaders within Heap, myself included. I’d be delighted to talk anytime. In terms of experience, our Executive team has decades of relevant experinece with high-performing high-growth B2B SaaS companies, both pre- and post-IPO. I’ve been through that journey several times. Each time is different and challenging. Heap is well positioned with a differentiated product, incredible Heaple, healthy culture and a supportive, expert Board. Our employee engagement scores are high across most of Heap's teams. That said, consistent with our value of “Growth Mindset,” we (myself included) are constantly learning and improving (from both successes and setbacks). Thank you again for your feedback. Respectfully, - Ken Fine (CEO)

      Explore other reviews about Heap

      5.0
      Feb 6, 2025
      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are the best people you will ever work with. The teams are fun, engaging, intelligent, and just get it. It's unlimited PTO and they mean it, you can take a week off per month as long as you're hitting quota. They have great benefits, fun culture workshops every month, and their internal tools are amazing and make your work super efficient. Some of my favorite mentors came from Heap. The onboarding, enablement, and continuous development is unmatched. They really teach you how to be the best you can be. They don't micromanage. The leadership is motivating and inspiring, but will also call you on your sh!t. You can tell they really care about you as a person. The former CEO, Ken Fine, is the kindest, most intelligent, happiest person I've ever met. I want to work wherever he goes next.

      Cons

      Honestly, the only con was the fact that they got acquired by Contentsquare. I miss Heap and my team everyday I'm not there. We all had high hopes in the beginning, but then they laid off some of our best leaders to keep some of their worst. It was like seeing this beautiful ship you've built with all your best friends and mentors get slowly set afire and torn to pieces by the cannons of disorganization launched by CS. It's not any one person's fault that this happened. I think the biggest disappointment was CS's lack of enablement, professional development, cross-team collaboration, and occasional poor quality of hires. I wanted a lifelong career at Heap. I had plans to work there for years, maybe even decades if I could. But that all went down the drain when they got acquired. Everything changed, promotions got put on hold, morale was lost, processes were delayed, teams were reshuffled, and the best employees were let go. I eventually had to take a role somewhere else because I wanted more career development that Heap promised, but CS did not.

      1
      3.0
      Apr 15, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seemingly fun culture and a good group of people.

      Cons

      Lack of direction. Leadership and vision are weak.

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