Pros
I was hired for one role 🎯 but required from day one to perform full Program Manager duties for a major healthcare client — managing 145 contingent workers across 31 clinics 🏥 — without proper pay 💸 or title adjustment. Despite repeated requests, compensation never changed. Final pay was issued late ⏰ and improperly, only corrected after multiple wires (with fees 💰), in violation of California wage law. I was also required to complete unpaid compliance training before my start date 📚 — another violation. ⚠️ Compliance concerns: Clinical staff concerns of testing and compliance with annual trainings 📑. Even worse, I was asked to hide certain operational shortcomings from the client — a red flag for integrity and transparency.
Cons
👔 Management: Leadership lacks any professional MSP experience. Most have been with the company 10+ years 🔒 but with no outside perspective. There are no SOPs, no process maps, and the systems are outdated 🖥️📎. The culture is reactive and disorganized — they couldn’t manage themselves out of a paper bag. 👜 When I raised concerns, leadership ignored me 🙈 and then terminated my employment. My experience reflects a company that cuts corners ✂️, fails to support employees, and exposes clients to liability ⚖️.