Steady company - Customer Service Representative InMotion Hosting Employee Review

5.0
Jul 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Clearly defined KPI's Tiered Bonus structure Work from home Fast communication from staff

Cons

Coverage for shifts is thin from Friday to Sunday PTO for longer shifts is lacking and it takes longer to generate enough time.

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InMotion Hosting Response
1y
Thank you for taking the time to share your feedback. We’re glad to hear that you found an organized work environment with effective communication as well as flexibility in work location. Our Operations team works closely with management to regularly review contact volume and look at anticipated volume in order to create our schedules so we can continue to provide assistance to customers in a timely fashion. The average volume of contacts we receive tends to be lower over the weekend so we do schedule less team members during that time. In scheduling our customer-facing team members, we do offer longer shifts for those that prefer to work 4 days a week instead of 5 with the benefit of having 3 days off each week. Our paid time off benefit increases in accordance with years of service. To manage contact volume in real time, we recently introduced new Workflow Management Specialists to our team that monitor and assign volume in order to make adjustments as contact volume changes. Again, we appreciate your feedback as we are always looking to improve. If there is anything else you would like to share, please reach out to us at recruiters@inmotionhosting.com.

Explore other reviews about InMotion Hosting

5.0
Feb 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of room for opportunities

Cons

It is a small size company so salaries are lower

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InMotion Hosting Response
1y
Thank you for sharing your experience with us. We appreciate your contributions during your time with us and are glad to hear that you experienced many opportunities. We strive to provide resources and opportunities for our team members to grow their career. We assess compensation bands and bonus plans on a regular basis to make sure our compensation is reflective of individual performance and cost of living changes. We also look at external market compensation rates to assess how IMH aligns with other companies. We understand that the company’s success is due to the tremendous effort our team members put into their work daily. As a way of saying “Thank you” to our team, we have a Profit Sharing program that provides payouts twice a year based on company profits, team member performance, and length of service. We are also proud to offer a benefits package that includes medical and dental benefits, paid time off, paid holidays, profit sharing, life insurance coverage and 401(k) savings plan with company match opportunities. Some additional benefits include tuition and certification reimbursement, additional paid time off to volunteer in the community, paid parental leave, and others. Thank you again for sharing your feedback and we appreciate your years of service. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.
2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Its remote. They provide equipment.

Cons

Most micromanage employer. Low pay for the industry. Benefits are EXPENSIVE. They say you get profit sharing but that is in the form of a $25 or so Amazon gift card.

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