Was a great company/place to work, now not so much - Customer Service Intapp Employee Review

3.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Good market position. Smart engineers. VP of Product is excellent.

Cons

Women beware - you won't advance. New CRO and COO are immature, incorrigible and basically rude. Culture is now fear-based as opposed to reward-based. Some brilliant minds and people have been driven out of the company.

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Intapp Response
5y
It is always difficult to read a review from someone who had a negative experience here. It sounds like you have already left us but if you are still here, please reach out to me so that I can better understand your experience. A key aspect of our culture is ensuring that our team members have opportunities to grow their careers here at Intapp, as we continue to grow. In fact, of the people who were promoted into senior leadership roles so far this year, almost half were women!

Explore other reviews about Intapp

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on culture and balanced workload. Great growth potential.

Cons

Can sometimes take longer than ideal for Cteam and senior leadership decisions.

1.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay, some tolerable employees, lunch perk (when people aren’t taking your lunches), commuter friendly location

Cons

* The office floods more often than it should, and when it happens you’re expected to figure it out by working from home or out of backup spaces that aren’t great * There are basic respect issues that never get addressed, like people taking each other’s lunches, which says a lot about the culture * The company talks a lot about diversity, but the office itself doesn’t really reflect that * A lot of middle managers seem overwhelmed or unprepared to actually lead, so direction is often unclear * There’s a weird pressure at times to take on things that aren’t really your responsibility * When something goes wrong, it’s common for blame to get passed around instead of actually solving the problem * Parts of the culture feel more like a clique than a professional workplace * Drinking in the office is treated as normal and even encouraged, which can feel uncomfortable depending on the situation. At times, the environment became unprofessional during social events, and concerns around behavior did not seem to be taken seriously by HR. * There are frequent breakdowns in execution, and things fall through the cracks more than they should * The NYC office itself has a lot of ongoing issues and doesn’t feel well thought out for day to day work * Some leadership decisions are made by people who don’t seem to have the experience or support needed for the role * Overall, the environment can feel disorganized and, at times, more chaotic than collaborative

3
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