Love my job! - Service Desk II Intratek Employee Review

Solid, stable company with experienced leadership. Good management team, strong client relationships, and over 35 years of successful business operations. Supportive work environment and a reputation for reliability in the IT staffing industry.

Recruiting highly specialized talent for niche technical roles can be difficult and time-consuming.

The company at least existed and I received paychecks.

• I arrived on day one with no introduction to any systems or processes, just a desk and a password • No one explained what I was supposed to do or how support tickets worked, so I spent weeks guessing and making constant mistakes • I had to learn everything alone by bothering coworkers and digging through outdated documentation that did not match the current tools • Training materials were either missing or so obsolete they actively made things worse • The person responsible for onboarding disappeared after the first day, leaving me completely on my own • I lost months just trying to learn basics that should have taken days if anyone had actually trained me