Understaffed - Customer Service JOOR Employee Review

1.0
Feb 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Lovely colleagues and team, exciting technology.

Cons

Understaffed and unmanageable workload, unfortunately quite chaotic at times.

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JOOR Response
5y
Thank you for taking the time to write a review. I am glad to hear you enjoyed your teammates and were excited by the technology. I'm sorry to hear that you experienced an unmanageable workload at JOOR. While fast-growing technology companies always have a lot going on (which is a good thing!), we are prioritizing mental health at JOOR. The HR team is focusing on wellness initiatives (including clearer guidance on work/life balance) as well as increased encouragement on setting boundaries between work and personal life (which is such a struggle during wfh and the pandemic).

Explore other reviews about JOOR

5.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

I am very appreciative of my time at JOOR. Working at JOOR over the course of the last 4 years has been a really rewarding experience. Leadership is approachable and open to feedback, and they’ve created an environment where people feel valued. I’ve had plenty of opportunities to grow professionally, whether through mentorship, new responsibilities, or just being encouraged to bring ideas to the table. The company also does a great job of maintaining work-life balance. Thanks again for 4 amazing years.

Cons

No place is perfect, but most of the challenges here are normal growing pains or things leadership is actively working to improve.

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