4.0
Dec 26, 2013
Anonymous employee
Current employee, more than 5 years
Recommend
CEO approval
Business Outlook
Pros
Good tools and resources i.e. a company-wide intranet, online application program, standardization of many processes and procedures, and a clearly mapped mission statement and vision.
Cons
The upper management team does not live by the company-stated values yet instead reigns with tyranny and fear. Each property is themed differently and has its own market but sometimes SOPs can be too restrictive and the "one size fits all" is short-sighted.