Pros
I achieved 80% of my computer skills and general professional from LG Electronics. I started an Inbound Agent .After 3 years as an inbound Agent ,I was promoted to become the Customer Service Supervisor where I functioned for another 3 years .Customer service role entails the use of excel and power point skills for survey and counsel report analysis and presentation. I am glad I learnt all these computer skills and more while in LG Electronics. I have improved their call and chat respond quality. I did this by evaluating each Agents call and chat (Listening the their random calls ) and making corrections where necessary. I also improved survey feedbacks from Customer From 50%- 80% . This is to say that 80% of surveys gotten from Customers are positive ones from satisfied customers . LG Electronics was a place of development for Me .
Cons
The nature of my role did not permit me to travel out to different LG Electronics branches . I want to know what supervising a Customer Service Team in other Countries looks like . I know Customer service is broad and involves lots of recent applications and software for Customers in-depth satisfaction however ,I needed to learn more skills particularly outside the Country or from other service companies .