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LanguageLine Solutions

Engaged Employer

Mandarin interpreter - Over the Phone Mandarin Medical Interpreter LanguageLine Solutions Employee Review

1.0
May 24, 2016
Recommend
CEO approval
Business Outlook

Pros

working from home; having the opportunities to help bridge the language barrier between limited English persons and the health care professionals

Cons

The company lowers your pay rate after two months. The new mandatory flat rate will cut 25% of your hourly rate. In the meantime the calls are non-stop and you feel exhausted after 6-hour shift. Some clients speak so fast that you have a very hard time writing down exactly what they've said. If you ask them to slow down too often, you not only risk making the client discontent with your skills but also giving the senior interpreter who monitors you all the time a chance to harshly critique you.

Explore other reviews about LanguageLine Solutions

5.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I feel that I work for a very organized company.

Cons

Just have to get used to/be ready for same day job assignments.

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LanguageLine Solutions Response
3mo
Thank you for your 5-star review and for the more than one year you have been part of our team in Monterey. We are glad to hear that you feel supported by a well-organized company, as we strive to provide a structured and professional environment for our interpreters. We also appreciate your perspective on same-day assignments; flexibility is often part of the meaningful work we do to support clients when they need language access most. Thank you for the important role you play in delivering quality interpretation services.
2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
2w
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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