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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

      The days of LanguageLine Solutions are counted. Their fear is evident. - Spanish Interpreter LanguageLine Solutions Employee Review

      1.0
      Aug 15, 2023
      Spanish interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing . They'll exploit you. They treat interpreters like disposable items.

      Cons

      This company will not survive much longer. They have been unable to transform the service they offer into a pleasant yet still helpful experience for millions of people with a language barrier. Their greed and lack of creativity have resulted in a paranoid organization, obsessed with extreme perfectionism and exaggerated employee performance surveillance, in a desperate intent to position themselves as the no. 1 leader in interpreter translation services worldwide. What they call "monitoring for quality standards", is actually a system of abusive workforce practices, with secret and random surveillance call interventions, whose main objective is to belittle interpreters, pointing out false incorrections and unexisting mistakes of incredible absurdity, like for examole, "you interpreted dark, when it should be obscure, ..." with who knows which twisted purposes.

      avatar
      LanguageLine Solutions Response
      2y
      Our interpreters meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. If you would like to discuss further, please email interpretercommunications@languageline.com.

      Explore other reviews about LanguageLine Solutions

      5.0
      Oct 27, 2025
      Telephonic interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

      Cons

      The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

      avatar
      LanguageLine Solutions Response
      8mo
      Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
      1.0
      Jun 24, 2026
      Spanish bilingual interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stay home. That's all. Nothing else.

      Cons

      Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

      1
      avatar
      LanguageLine Solutions Response
      1w
      Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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