Growing company with nice pay, great people, great environment, myriad problems - Support Specialist Lightspeed Employee Review

3.0
Jan 6, 2013
Recommend
CEO approval
Business Outlook

Pros

-Generous salary by Montreal standards, decent benefits -Company is growing and is in a sound position financially -Some opportunity for advancement within the company -HR consistently makes outstanding entry-level hires in all departments -Excellent facilities -Fun environment in general

Cons

-Near-total lack of internal processes and standards--everyone is basically winging it -Has a killer case of silo mentality despite having about 50 employees -Unaccountable, spectacularly dysfunctional development team that makes huge failures a routine -The product itself is poor--you will be asked to apologize for it on a regular basis -The business lives or dies on its marketing, rather than on the product. In spite of the buzz there is a feeling that it could all go up in smoke at any moment

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5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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