Disappointing - Sales Assistant Lush Employee Review

2.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

- 50% discount - fashion-wise, you can be yourself, as long as it's black & white, tattoos, piercings, accessories allowed

Cons

- at the store that I worked at (Netherlands), the manager was very authoritive, bitchy, moody, and didn't represent the Lush-values everybody at the shop so much likes to talk about. She literally told us to try to force people to buy stuff to reach the target. - at my store, the empty containers that customers would bring in to recycle, were thrown away. No answer to my emails that I would bring them to my local recycle point - 100% flexibility, professionality and enthusiasm is demanded from workers. Yet, emails, questions, i.e. about payment or other important things, were barely answered (I'm estimating maybe 1 in 3) - hierarchic atmosphere between colleagues - focus is 100% on targets, not on the values Lush advertises

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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