Lush Reviews | Glassdoor

Lush Reviews

Updated Aug 18, 2019

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Found 524 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
83%
Approve of CEO
Lush CEO Mark Constantine
Mark Constantine
274 Ratings
Pros
Cons
  • "Sometimes they are a bit pushy with how they want you to treat customers(in 30 reviews)

  • "Managers and supervisors try to be supportive but do gossip about you to other members of staff(in 14 reviews)

More Pros and Cons
  1. "Wonderful positive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Holiday Sales Associate 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Lush part-time for less than a year

    Pros

    Wholesome positive environment, genuine teamwork, honest and caring work.

    Cons

    If you're an anxious person some of the work can be stressful but that's to no fault of the company.

    Lush2019-01-28
  2. Helpful (1)

    "People first approach to leadership and sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Floor Coordinator in Brea, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lush part-time for more than a year

    Pros

    Ethical company, products that work, management that cares about individual and team success

    Cons

    None that I can think of at the moment

    Lush2019-07-17
  3. "Fun job"

    StarStarStarStarStar
    Current Employee - Sales Ambassador 

    I have been working at Lush full-time

    Pros

    Awesome and fun job year-round.

    Cons

    Only so many full time positions

    Lush2019-07-16
  4. "Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Lush

    Pros

    Good friendly environment and coworkers

    Cons

    Not much to note here

    Lush2018-10-25
  5. Helpful (1)

    "Holiday Hire"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Lush part-time

    Pros

    Great discount Great products

    Cons

    Low Pay Required to be a pushy sales person

    Lush2018-10-18
  6. Helpful (7)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Negative Outlook
    No opinion of CEO

    I worked at Lush part-time for more than a year

    Pros

    Staff discount and the products.

    Cons

    There no other way but to say that it was a toxic work environment. Perhaps it was the store location I was in because I've heard positive reviews from friends that have worked in other stores outside of NYC. There was too much passive aggressiveness, entitlement, and unnecessary attitude all of which are forms of mental abuse and that's not an exaggeration. It was extremely cliquey and I felt like I was in middle school...

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    Advice to Management

    Hold yourself and your co workers accountable when communicating with passive aggressiveness or just pure aggression. I get there are goals and numbers to be reached but that is in no way justification for the terrible treatment.

    Lush2018-06-07
  7. Helpful (5)

    "Great if you eventually want to sell cars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lush part-time

    Pros

    50% off discount Rewarding customer service job (if you help the right people, your own way) Can sample anything and everything (besides bath bombs and bath products)

    Cons

    Very pushy sales approach Will push you out of your comfort zone in a negative way Not very mindful of the customer's wants or needs, mainly sales driven to reach the goal. Extroverted type of work environment (do NOT recommend this job to introverts) Scarce hours (4-9 weekly, if that)

    Advice to Management

    Please understand everyone has their own selling methods and that sometimes people do NOT want to be helped. Approaching an employee after they've done everything they could and asking "What could we have done differently?" or "Go ask them more questions!" will only drive the customer out of the store and never want to come back. We are selling skincare, body care, and hair care. Not a car. This is supposed to be a luxurious...

    Show More
    Lush2018-05-30
  8. Helpful (3)

    "Worst Job Ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Team Leader, Sales Floor 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lush full-time for more than a year

    Pros

    *Good discount That’s about it. I can’t think of anything else

    Cons

    *No upper management structure. Your Store Manager is the end-all-be-all, which is fine if your store manager is cool but sucks when your store manager is awful. *Absolutely zero opportunity for advancement *They don’t care what your career aspirations are. I wanted to join the training team, but kept getting pushed towards the MIT role by both the manager and retail support. *No HR. Good Karma is non-existent. I...

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    Advice to Management

    Put together some type of upper management structure besides the retail support person who comes twice a year and gives the manager a 2-3 week notice so they can get their act together. Hire some actual scientists to rework the formulas so they can be effective Respect your employees and develop them

    Lush2018-05-20
  9. Helpful (1)

    "Passionate, driven, ethical people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Ambassador, Operations Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lush part-time for more than a year

    Pros

    Working with a cooperative, communicative team Helping people feel happier and more informed about their self-care routine Being trained in commission-like sales tactics without having the actual pressure of commission-based wages

    Cons

    (When I worked there in 2016) Very high expectations of sales personnel that did were not practical in light of the companies significant growth and increased traffic

    Lush2018-04-03
  10. Helpful (1)

    "Love It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lush part-time

    Pros

    I love working at Lush. Awesome discount and great pay.

    Cons

    Not a lot of hours for sales amabassadors. Wacky last minute scheduling.

    Lush2018-02-16
Found 524 reviews