Lush Reviews | Glassdoor

Lush Reviews

Updated February 22, 2017
285 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Lush CEO Mark Constantine
Mark Constantine
154 Ratings

285 Employee Reviews

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Pros
  • Really fun place to work, 50% discount, good pay (in 50 reviews)

  • The company gives great discount to employees and there is a lot of internal job opportunities (in 25 reviews)

Cons
  • No full time employees in retail stores apart from management (in 14 reviews)

  • Some part-time staff were very competitive, some supervisors also seemed to worry about 'getting ahead' (in 13 reviews)

More Pros and Cons

  1. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lush full-time (More than 3 years)

    Pros

    - Opportunity for growth within the company
    - great discount
    -competetive pay
    - paid vacation
    - paid sick time
    - paid maternity leave
    - manager's meetings in amazing cities all over the world

    Cons

    Some departments don't communicate with each other which makes working on the shop level harder.

    Advice to Management

    Open lines of communication between departments to create more consistency in policies and expectations


  2. "Positive, friendly company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Lush part-time (Less than a year)

    Pros

    Everyone employed at the Lush I worked at was friendly and east to get along with. The air was always filled with such positivity, which made it a great place to work at!

    Cons

    If you're not too keen on selling products to customers this isn't the job for you!

    Advice to Management

    None whatsoever! Everything was perfect!


  3. "Best company in the world!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Leader in Columbus, OH
    Current Employee - Floor Leader in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lush full-time (More than 3 years)

    Pros

    Ethics, pay, team atmosphere, great products, benefits.

    Cons

    Hard to work your way up, for management positions lush usually hires externally.

    Advice to Management

    Lush talks about fostering and growing potential "career lushies" but SO many amazing and dedicated people leave who truly don't want to but have to because moving up is too difficult to achieve unless you put in some serious time. Don't let the good ones get away!


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  5. Helpful (1)

    "Inconsistent Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Ambassador in Albany, NY
    Former Employee - Sales Ambassador in Albany, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lush part-time (More than 3 years)

    Pros

    Excellent products, company with very good standards re: animal testing, the environment, etc.

    Cons

    I have worked at 3 different Lush retail locations. At the first location, my experience was AMAZING. We got our schedules 3 weeks in advance, I was offered a raise without asking for one, and my manager seemed to care about each individual. We consistently received useful training. At the second and third, out schedules came out days before we were scheduled to work, and on ocassion we would be scheduled additional hours without asking us or any conversation whatsoever. My last location, I came on as a seasonal hire and was asked to apply for core staff. There were three weeks were the management did not let us know whether we had gotten the job, and I later found out I had been terminated 1 week into that (without anyone getting in touch with me). I used to recommend Lush as a company everyone should work for, but having seen how the norm is poor management, I am second guessing that recommendation.

    Advice to Management

    Train managers consistently. Don't overhire.


  6. "Amazing Company"

    Star Star Star Star Star
    Current Employee - Sales Ambassador
    Current Employee - Sales Ambassador

    I have been working at Lush part-time (More than a year)

    Pros

    Great environment, beliefs, and products. I learned so much for here and I feel like it is a family. I am never dreading to go to work.

    Cons

    It does come with a lot of training and memorization. At times it could be stressful when it comes to numbers but then you have a lot of support.


  7. Helpful (1)

    "The people can make and break this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harold, MO
    Former Employee - Anonymous Employee in Harold, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Lush full-time (More than a year)

    Pros

    Great team and freedom to express your personality. Fun and enjoyable interaction with customers

    Cons

    No point of contact above management, so if they become the issue you have no help.

    Advice to Management

    Supply a HR contact to teams in store


  8. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment. The managers I had (sontera and john) are absolutely the best! Only reason I left was because I was moving cities 😔

    Cons

    Nothing really. I loved it there

    Advice to Management

    Keep it up!!


  9. Helpful (1)

    "Best. Job. Ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portland, OR
    Former Employee - Sales Associate in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lush (Less than a year)

    Pros

    Ethical, understanding, great with schedules, good coworkers, positive environment

    Cons

    Lack of parking, sometimes people would bite the soap

    Advice to Management

    Doing great, keep it UP!! Will work here again.


  10. Helpful (1)

    "Lush north america"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great ethics
    Get to work with passionate people
    Get paid better than other retail jobs and bonus around christmas is great
    Get surronded by great products
    Overall fun enviroment

    Cons

    Not enough hours.
    Too many leaders and supervisors so there is alot of micro managing.
    Can be mentally draining , you have to approach each customer that comes to your section and make a connection.
    Small store but we all know that

    Advice to Management

    Allow other employess that dont have a managing or leader postion to obtain a full time position! Around christmas please make sure everyone has fair hours and not give all the hours to one or two people!


  11. Helpful (1)

    "you never know with them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lush part-time (Less than a year)

    Pros

    Great discounts getting to know people some coworkers are OK

    Cons

    they don't give credit where it's due for manager personally I feel they don't give credit where it's due for manager personally I feel their they like a certain type of person

    Advice to Management

    you should stop being so sneaky and shady and more direct.



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