A mixed bag - Anonymous employee Lush Employee Review

4.0
Jun 19, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ Generally a positive and friendly environment + Not commission-based + Allowed to break traditional retail rules by giving away freebies, spending lots of time one-on-one with customers, and providing samples + Very lax uniform code + Good ethics

Cons

- Encouraged to be very friendly towards customers which can be overwhelming for them and exhausting for us - Very limited dermatological training provided before being able to provide skincare consultations - Long periods of time on your feet

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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