Fun in the shops but poisonous behind the scenes - Anonymous employee Lush Employee Review

2.0
Feb 25, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job can be fun in store. There is staff discount and lots of activity so it's not as boring as other retail jobs.

Cons

Paid less than other similar jobs (on all levels). When you see what a culture of bullying and lies is behind the scenes you feel like an idiot for believing it's an "ethical" business. The company is run on fear and paranoia and you are not allowed to have a private life. You have to worship Mark and you have no strong career prospects unless you are a member of the family.

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5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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