A great company to work for, but not the career for me - Floor Leader Lush Employee Review

4.0
May 13, 2020
Recommend
CEO approval
Business Outlook

Pros

-Free/discounted product -Several company resources for employees -Campaigns that are centered around conservation and social justice -Overall positive work environment -Decent work/open hours -Lots of learning and development -Decent benefits should you choose to take them

Cons

-Corporate office/upper-level management only gets involved when the shop has "problems" -"Customer is always right" mentality -It's a sales job, so it can feel a bit pushy -After a while, the "do it with heart always" mentality seems a little calculated/distant

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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