My Experience at LUSH: A Cautionary Tale of Chaos, Micromanagement, and Nepotism - Web Engineer Lush Employee Review

1.0
Apr 17, 2023
Recommend
CEO approval
Business Outlook

Pros

50% off their products is nice, will make you smell good, and make you popular amongst friends. My salary was higher than average.

Cons

Chaotic work environment with a lack of structure and organization. No prioritization of work, with everything being labeled as "business critical." Deadlines are often set before work is known about, leading to a rushed and unfinished product. Proof of concept applications are released to production, leading to a maintenance burden for the development team. Middle managers are hired to solve the backlog problem, leading to a micromanagement culture. Teams are siloed, leading to knowledge gaps and mistakes when team members leave or are absent. Third-party integrations are decided without technical input, leading to suboptimal choices and a slow website. Nepotism and unqualified management with no experience in similar roles. High turnover rate among developers. Website accessibility is compromised due to the CEO's son's preference of not having a navigation menu, contradicting the company's ethical charter that All are welcome, always. The company's Digical Ethics Policy is not followed and is seen as virtue signaling. The overall company culture is getting progressively worse, making it a place to avoid.

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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