Used to be an awesome place to work - Customer Service Representative Mac Tools Employee Review

3.0
Nov 15, 2017
Recommend
CEO approval
Business Outlook

Pros

The staff becomes your family, you get attached to the distributors.

Cons

Big change in management and the attendance policy is almost impossible. Not a place to work of you have any children or illness because they really don't care. The place isn't ran correctly so there is always a problem that needs to be fixed, resulting in a ton of OT.

Explore other reviews about Mac Tools

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance usually

Cons

Very busy and a lot of work

4.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The company was great and the people matched

Cons

None that I can think of

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