Mac Tools Reviews | Glassdoor

Mac Tools Reviews

Updated February 1, 2017
28 reviews

Filter

Filter

Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Brett Shaw
9 Ratings

28 Employee Reviews

Sort: Popular Rating Date

  1. Helpful (4)

    "Great people lots of travel toolbox truck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Toolbox Truck Representative
    Current Employee - Toolbox Truck Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mac Tools full-time (Less than a year)

    Pros

    All the distributors are great people. Lots of travel seeing parts of the country you wouldn't otherwise. The DMs are all great hard working people. You never stop learning new tactics because you deal with so many different people who have different ways to sell.

    Cons

    Gone Monday through Friday or on a two week run so you won't see your family and friends all week but everyone is busy with their own jobs so you don't miss much at all.

    Advice to Management

    Doing great love this career.


  2. "Former Distributor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MDSR to Distributor in Reno, NV
    Former Employee - MDSR to Distributor in Reno, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mac Tools full-time (More than 5 years)

    Pros

    Honestly I loved the business, many great people. Was on first Presidents board. Worked personal with frmr CEO John Aden. Awarded For most toolboxes sold in UNTIED STATES my first year out.

    Cons

    Debt combined with a shady route made it difficult to get paid. Spent a lot of time chasing money. But, I'd do it all over again because I loved it.

    Advice to Management

    Refocus on Distributors, better financing and support.


  3. Helpful (1)

    "Exit review since Mac didn't ask for it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Distributor
    Former Employee - Independent Distributor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac Tools full-time (More than 10 years)

    Pros

    If your in a heavily populated territory, potential to make money is there. Flexible schedule for family life. Love the relationships made with customers.

    Cons

    Tool fair tells you what you want to hear but poor follow through. District Managers will push inventory on new/inexperienced distributors and their stuck with it at their expense. When I started they were concerned about your business health but now are concerned about moving dead inventory at overpriced costs. 60 day meetings used to be about business health and best practices as a distributor but now have become a order taking session while pushing sub par product. It is no longer about the distributor rather about Stanley's numbers and how much can the DM make. New Distributors are set up for failure with expensive new trucks, starter inventory thats outdated or replaced by something superior. Overpriced starter computer equipment and expensive business loan interest loans. Mac tools toolbox finance program has changed carriers several times and the customer and distributor get caught in the middle and have to dig themselves out. Snap on and Matcos finance program for toolboxes dominates Mac. Toolbox design hasn't changed other than plaquards and color options in years but costs have skyrocketed.
    Most hardline products sockets,wrenches are no longer made in the US and built in China.
    Poor company at marketing. Snap on dominates them. Always have.

    Advice to Management

    Help the distributor get started financially rather than allow DMs to bury them in debt.
    Listen to the distributor and help him/her succeed rather than pad your pocket first. Put them first and you will experience reciprocation.
    Look closer at trends of the district rather than the regions. Poor district managers cost you. Why are distributors leaving that have been there for years. Do exit interviews, you could learn much.
    Overhaul the marketing dept. Quit wasting money on racing sponsorships and put the marketing dollars evenly in the distributors hands. The distributor knows how to market to his given territory.
    Make tool fair real again. Your no longer believable with your word. The training programs there have always been sub par and time better spent on the floor with vendors.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MSDP
    Current Employee - MSDP
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mac Tools full-time (More than a year)

    Pros

    Good benefits
    Good people to work with

    Cons

    Lack training for people new to this type of industry. Communication is not good either. Everyone tells you that if you need anything to give a call, but when you call they don't pick up and/or it takes a day or two to get a ball back.

    Advice to Management

    Be there for the ones who need it and offer more training. Have DMs be there to actually be there and do ride alongs like it is stated.


  6. Helpful (1)

    "Sales/Marketing associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac Tools (Less than a year)

    Pros

    Part of Stanley Black & Decker

    Cons

    (Mac Tools) President is a micro-manager


  7. Helpful (1)

    "Franchisee review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Franchisee in Los Angeles, CA
    Former Employee - Franchisee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    As the owner / operator of a Mac Tools franchise you will have the ability to setup your sales route the way you want it.

    Represent and sell quality tools for a competitive price

    Cons

    Loss of money due to bad accounts.

    Limited freedom as the people on your route expect you to be at each stop approximately the same time on a specified day.

    Advice to Management

    As one of the Big Three tool truck companies I would think Mac should be able to compete with online tool vendor pricing. Even if it is not possible to match their pricing closing the gap (which is significant) should not be too much of an impossible for a company that does the volume of Mac Tools.

    Bottom line the franchisee needs to have competitive pricing and still make enough GPM to be profitable. Mac Tools allows great GPM on some items (larger ticket items) and the GPM is too tight on the average sales made by franchisees on a daily basis.


  8. Helpful (1)

    "Headed in right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Columbus, OH
    Former Employee - Customer Service in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mac Tools full-time (More than a year)

    Pros

    Good place to start and learn basics. Room for growth when it becomes available. Train is so so.

    Cons

    Inside promotions appear based on who you know not what level of work you produce. Procedures sometimes get in the way of common sense

    Advice to Management

    Make it easy to do business with. Stop making customers jump through hoops to get little things done.


  9. "Owner / Operator / Franchisee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Franchise Owner
    Current Employee - Franchise Owner
    Recommends
    Positive Outlook

    I have been working at Mac Tools full-time

    Pros

    Freedom to be your own boss and answer only to yourself. Success or failure is solely in your own hands. So far, all the tools I need for being successful have been amply supplied.

    Cons

    Communication at the corporate level of MAC could improve, however I have worked at few companies who got that perfect.

    Advice to Management

    Excellent goal setting. Just keep doing what you're doing. MAC Tools will be great to work with.


  10. Helpful (1)

    "Franchise owner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Franchise Owner in New York, NY
    Current Employee - Franchise Owner in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mac Tools full-time (More than 5 years)

    Pros

    Good tools. Good warranty. Be your Own boss that never wins. Not a profit making business. Top heavy business that forgets the owners

    Cons

    You will never make money. You are so far in debt on your buy in to Mac that you are yelled at by district for not paying Mac even if you are paying thousands a day.
    Do not buy franchise to make money.

    Advice to Management

    Help your employees instead of ignoring us


  11. Helpful (1)

    "District Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I Loved working with Tools!

    Cons

    Pay does not compensate for the time in a week that is expected of you. (over 70 hours)
    Micro manages your time down to the minute
    It's a complete CYOA type of position and cannot rely on upper management to help assist
    Not a good job if you have a family



Showing 28 of 29 reviews
Reset Filters