Mac Tools Reviews | Glassdoor

Mac Tools Reviews

Updated August 19, 2017
32 reviews

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3.3
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Brett Shaw
11 Ratings

32 Employee Reviews

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  1. Helpful (5)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Westerville, OH
    Former Employee - Customer Service Representative in Westerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mac Tools full-time (Less than a year)

    Pros

    Office culture is comfortable. The managers don't micromanage you. You are treated like an adult. Good work life balance. The weekly perks are a good advantage (food truck Wednesdays).

    Cons

    Busy call center, you are always on the phone. If you make a mistake, instead of coming to you, an email is sent to several other people before you know about it and then you are "coached" on the correct procedure.

    Advice to Management

    Some of the managers do not seem approachable. The company hierarchy is confusing and the upper level management is too busy to help.


  2. "At Corporate Headquarters, bringing your A game and putting 50 hours in a week might not get you anywhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Westerville, OH
    Former Employee - Customer Service Representative in Westerville, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Mac Tools full-time (More than a year)

    Pros

    Online learning opportunities, work in groups, and days go by fast.

    Cons

    Have to get along with coworkers,, can be a challenge. Outdated everything; break room, phone and computer technology, and expect alot of micro-management. True ladder systems, you, your lead, your shift supervisor, your supervisors' Manager in an office monitoring everything, VP, and then CEO. "Leadership's Team" meets every week to discuss company info., aka you.

    Advice to Management

    Let your people work w/o constant fear of missing metrics by 10sec., don't wait to train staff because it's not the normal "timeframe" they should learn something. Some me people do learn faster than others. Get rid of some of the unnecessary fossils and hire young educated minds. Welcome yourself to this year with technology.

  3. Helpful (1)

    "Work Culture Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac Tools full-time

    Pros

    There are some really great people to work with

    Cons

    The company culture caters to an older, more traditional environment. Not a business that seems passionate about evolving for a new generation that has a different approach. Plus, there's not much room to grow upward within the company, unless you transfer to a different role under the parent company and willing to relocate.


  4. Helpful (3)

    "Former Distributor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MDSR to Distributor in Reno, NV
    Former Employee - MDSR to Distributor in Reno, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mac Tools full-time (More than 5 years)

    Pros

    Honestly I loved the business, many great people. Was on first Presidents board. Worked personal with frmr CEO John Aden. Awarded For most toolboxes sold in UNTIED STATES my first year out.

    Cons

    Debt combined with a shady route made it difficult to get paid. Spent a lot of time chasing money. But, I'd do it all over again because I loved it.

    Advice to Management

    Refocus on Distributors, better financing and support.


  5. Helpful (3)

    "Exit review since Mac didn't ask for it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Distributor
    Former Employee - Independent Distributor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac Tools full-time (More than 10 years)

    Pros

    If your in a heavily populated territory, potential to make money is there. Flexible schedule for family life. Love the relationships made with customers.

    Cons

    Tool fair tells you what you want to hear but poor follow through. District Managers will push inventory on new/inexperienced distributors and their stuck with it at their expense. When I started they were concerned about your business health but now are concerned about moving dead inventory at overpriced costs. 60 day meetings used to be about business health and best practices as a distributor but now have become a order taking session while pushing sub par product. It is no longer about the distributor rather about Stanley's numbers and how much can the DM make. New Distributors are set up for failure with expensive new trucks, starter inventory thats outdated or replaced by something superior. Overpriced starter computer equipment and expensive business loan interest loans. Mac tools toolbox finance program has changed carriers several times and the customer and distributor get caught in the middle and have to dig themselves out. Snap on and Matcos finance program for toolboxes dominates Mac. Toolbox design hasn't changed other than plaquards and color options in years but costs have skyrocketed.
    Most hardline products sockets,wrenches are no longer made in the US and built in China.
    Poor company at marketing. Snap on dominates them. Always have.

    Advice to Management

    Help the distributor get started financially rather than allow DMs to bury them in debt.
    Listen to the distributor and help him/her succeed rather than pad your pocket first. Put them first and you will experience reciprocation.
    Look closer at trends of the district rather than the regions. Poor district managers cost you. Why are distributors leaving that have been there for years. Do exit interviews, you could learn much.
    Overhaul the marketing dept. Quit wasting money on racing sponsorships and put the marketing dollars evenly in the distributors hands. The distributor knows how to market to his given territory.
    Make tool fair real again. Your no longer believable with your word. The training programs there have always been sub par and time better spent on the floor with vendors.


  6. Helpful (3)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MSDP
    Current Employee - MSDP
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mac Tools full-time (More than a year)

    Pros

    Good benefits
    Good people to work with

    Cons

    Lack training for people new to this type of industry. Communication is not good either. Everyone tells you that if you need anything to give a call, but when you call they don't pick up and/or it takes a day or two to get a ball back.

    Advice to Management

    Be there for the ones who need it and offer more training. Have DMs be there to actually be there and do ride alongs like it is stated.


  7. Helpful (1)

    "Sales/Marketing associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Mac Tools (Less than a year)

    Pros

    Part of Stanley Black & Decker

    Cons

    (Mac Tools) President is a micro-manager

  8. Helpful (5)

    "Great people lots of travel toolbox truck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Toolbox Truck Representative
    Current Employee - Toolbox Truck Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mac Tools full-time (Less than a year)

    Pros

    All the distributors are great people. Lots of travel seeing parts of the country you wouldn't otherwise. The DMs are all great hard working people. You never stop learning new tactics because you deal with so many different people who have different ways to sell.

    Cons

    Gone Monday through Friday or on a two week run so you won't see your family and friends all week but everyone is busy with their own jobs so you don't miss much at all.

    Advice to Management

    Doing great love this career.


  9. Helpful (3)

    "Franchisee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Franchisee in Los Angeles, CA
    Former Employee - Franchisee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    As the owner / operator of a Mac Tools franchise you will have the ability to setup your sales route the way you want it.

    Represent and sell quality tools for a competitive price

    Cons

    Loss of money due to bad accounts.

    Limited freedom as the people on your route expect you to be at each stop approximately the same time on a specified day.

    Advice to Management

    As one of the Big Three tool truck companies I would think Mac should be able to compete with online tool vendor pricing. Even if it is not possible to match their pricing closing the gap (which is significant) should not be too much of an impossible for a company that does the volume of Mac Tools.

    Bottom line the franchisee needs to have competitive pricing and still make enough GPM to be profitable. Mac Tools allows great GPM on some items (larger ticket items) and the GPM is too tight on the average sales made by franchisees on a daily basis.


  10. Helpful (1)

    "Headed in right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Columbus, OH
    Former Employee - Customer Service in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mac Tools full-time (More than a year)

    Pros

    Good place to start and learn basics. Room for growth when it becomes available. Train is so so.

    Cons

    Inside promotions appear based on who you know not what level of work you produce. Procedures sometimes get in the way of common sense

    Advice to Management

    Make it easy to do business with. Stop making customers jump through hoops to get little things done.


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