Once proud , now ashamed - Team Leader ManyPets Employee Review

Everything else Micromanagement Not listening to staff with lots of valid suggestions on how to improve customer service and claim journey Team leaders weren’t allowed to actually manage their own teams - they would be told what to do Reading online posts about the company and being mortified that despite how hard the staff work the right processes and improvements weren’t being made so customers were still unhappy Being asked where I work and saying “oh a pet insurance company” and hoping they don’t ask who because god forbid they were a customer Genuinely never wanted to leave a workplace more than working at ManyPets