Big let down and disappointment - Customer Service Merck Employee Review

1.0
Nov 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Won't know as all the team leader/supervisor did was complain how much work there was.

Cons

Once a month you'll get a plate of cheese with crackers and a couple of beers. That's all, literally that's all you'll get whereas majority other companies have Friday drinks or at least put in 50% effort when it comes to celebrating their employees. Depressing and unrewarding working environment. Systems are old and out dated. Things that can be done in 15 minutes take an hour because of how outdated the systems are. Employee's seem to be disposable. Management and supervisors complain from 9-5. Unfriendly environment, not welcoming at all. Hardly saw anyone have lunch together. No one really speaks to anyone unless they're complaining or talking badly about another employee. Too much work and little salary. Supervisor was very dramatic about their day to day activities and unorganised. No official trainers or training material. No company induction, no task specific induction, and no at work support.

Explore other reviews about Merck

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent company to work with.

Cons

No cons encountered so far

4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits like medical/dentist/vision, pension, stock option, 401k match. Co workers are excellent, pretty good on site symposiums, lot of diversity clubs/activities. Innovation is extremely welcomed. Diversity in research portfolio. AI/ML is heavily invested to make databases more efficient.

Cons

Micro managing, especially within the biologics department, potentially others. Promotions are limited, and pay bump is poor. Company invests too much in buying companies rather than keeping talent - lay offs let go of great talented people. Merck is afraid of investing into exploratory biology and doesn’t take risk - they even admit they would rather see other companies clinical data or R&D data rather than taking a risk. Although it’s slow going in building new software, current databases are slow and needs much improvement. Extremely poor work/life balance.

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