3.0
Feb 5, 2026
Former employee, more than 1 year
Parsippany, NJ
Recommend
CEO approval
Business Outlook
Pros
Great colleagues, decent pay, and benefits are solid.
Cons
The leadership structure is unorganized, leading to a culture of constant overwork and bandaid solutions for longstanding customer issues. There is a significant lack of role clarity; Tier 1 employees are routinely expected to resolve Tier 3 technical issues without the appropriate support or compensation. The General Department, in particular, lacks structure and long term job security. I would advise caution to anyone looking to build a stable career here, as the environment is more about daily firefighting than professional growth