Pros
Genuinely none. Free coffee / fruit? decent office, honestly hard to come up with actual pros.
Cons
Very poor management, expected to do 1st line support forever regardless of expertise however it is more akin to a glorified call centre, no progression whatsoever which is actively deterred by management who warn other teams to not approach staff, no goals to work towards, no incentive for good work. Treated like children, more like being at school. Worst team morale ever experienced, universally unhappy UK support team with the same issues. Rude manager with no people skills. Turn around of staff high, new starters leaving or looking to leave within months of starting after realising they were lied to in interview. This may sound like a bitter review from a disgruntled employee however please rest assured this is the gods honest truth and just a warning for any future employees for the UK support team, do yourself a favor and do not accept, you will regret it.