Pros
I see a lot of value in working within Navitus Key Accounts because it provides exposure to complex, high-touch client relationships where the work goes beyond service management. It allows me to strengthen my PBM expertise, understand pharmacy trend and cost drivers more deeply, and partner cross-functionally to bring strategic recommendations to clients. I also value Navitus’ transparent model because it creates a stronger foundation for consultative conversations with clients and consultants.
Cons
Key Accounts can be high-pressure, the workload can be reactive, you may be accountable without always having direct control, transparent PBM does not mean simple PBM, key clients can require a lot of polish and emotional control, internal process changes can create friction