Pros
The work itself can be meaningful, and there are talented analysts who genuinely care about doing the right thing for customers. Some earlier leaders supported professional development and maintained a strong team environment. Remote work flexibility was a positive.
Cons
Frequent leadership changes and a lack of SOC-specific management experience have resulted in unstable direction, inconsistent expectations, and limited support for career growth. Senior team members who carried critical responsibilities were not recognized, and performance feedback was often vague or nonexistent. Recent layoffs — including the most experienced analysts — have left remaining staff overextended, with morale and trust in leadership at an all-time low. Communication regarding organizational changes is minimal, and employees do not feel valued or secure in their roles.