Used to be a nice place - Customer Service Netchex Employee Review

1.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Original management are hardworking kind people that care about each other and their employees.

Cons

Where to start… The company was a small local start up that was growing and doing really well until private equity came in. The original c-suite is now gone and replaced by people all over the country. The company culture is dead and gone. There are no values and the joy of working there is gone. You might ask: well don’t you get more money in exchange for the rest of the “perks”? Ha. Ha. Ha. The “huge” investment has been used to pay the salaries if the new regime of strangers that replaced the c-suite that knew all of their employees and genuinely cared about them. There have also been a few small acquisitions to “enhance” the overall product. But for those that were employed before the take over, we have barely gotten crumbs. Promotions used to always be from within but now it’s a bunch of remote randos that may come to HQ once or twice ever. It’s easier to mess over people you don’t know. And mess over they have! Bonuses have become a joke. The last performance review was an insult. Many people who had great performance reviews got literally nothing. Why? They were already paid “too much”. So the generosity of previous ownership has been replaced with an ethos of: these longtime employees are making too much money, they’re entitled expected to be squashed. Bottom line: if you want to work here you do you but expect the bare minimum in pay and benefits. If you hear that this was a company that treats employees well, that is the old Netchex and that has died. Also the thumbs up for the CEO is for the original. It hasn’t changed on this site but we’re also on the 3rd iteration of CEO since the originals were “retired”. The ratings for the subsequent ones would be significantly less positive

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Netchex Response
8mo
Dear Current Employee, Thank you for taking the time to share your detailed feedback. While we always encourage open and direct conversations with our teams and leadership, we also appreciate you voicing your thoughts here. We’re a company that’s constantly evolving, and our commitment remains strong—to build a culture that’s inclusive, meaningful, and a truly great place to work. We know things have changed over the past few years, and while change can be challenging, it’s also brought many exciting developments we’re proud of. We’d love to work together to continue driving positive change. Please feel free to reach out to the People Team—we’re here to listen, collaborate, and grow together.

Explore other reviews about Netchex

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company’s product has improved a lot in the last few years. Company is growing.

Cons

Culture is changing away from a laid back 9-5 to a startup culture focusing on getting things done no matter what.

5.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Netchex is a place where people genuinely care about the work and about each other. Over the past few years especially, there’s been significant investment in the product, leadership alignment, and the overall employee experience. The pace of change has been real, but it’s happening for the right reasons... the company is positioning itself to compete and grow rather than standing still. Leadership is accessible, decisions move quickly, and individuals can make a visible impact here in ways that are harder to find at larger organizations.

Cons

There has been a lot of change as the company continues to scale and mature. That can create some ambiguity at times, and teams have had to stay flexible as priorities evolve. The upside is that the direction is becoming clearer and processes continue improving.

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Netchex Response
2mo
Thank you for taking the time to share this thoughtful and balanced feedback. As Netchex continues to grow and evolve, we recognize that periods of change can create ambiguity, and we appreciate the flexibility and adaptability our teams demonstrate during these times.
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