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      On

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      On reviews

      A company that's lost it's unique charm - Key Account Customer Service Representative On Employee Review

      3.0
      Sep 4, 2025
      Key account customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Overall there are great people working there -Very flexible work life balance -Fun team days and in office events -Good benefits -Still has some of that unique small company charm

      Cons

      -Very limited room for growth depending on which department you work in -Had become very clique -Communication from upper leader leadership has always been very bad -A lot of middle managers who don't support or facilitate the growth of the employees under them -HR only listens to leadership and not the standard employees -Compensation has always been low and it doesn't sound like leadership will ever actively improve it -Some departments are very clearly on the bottom of the totem pole

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      On Response
      8mo
      Hi, thanks for taking the time to leave us your review. We care about each teammate's experience and genuinely want to create a culture where the whole team can thrive and feel valued and safe. On has experienced growth over the years and with it comes new challenges. We're always looking to improve and really value the feedback from our teams – communication is one area we're continuing to work on and will keep prioritizing.

      Explore other reviews about On

      5.0
      May 27, 2026
      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for!

      Cons

      still new to retail space, so some processes have not yet been established

      1.0
      Jun 5, 2026
      Lead sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Room for growth, especially if you really go looking for opportunities. Most of the opportunities are within retail. Don’t expect to be launched into a corporate role from a retail role.

      Cons

      - Pay is not good. Similar retailers pay several dollars more per hour and offer better benefits. They say that the rate is competitive but having worked for several other retailers, it’s not. - Operations are a nightmare. The company has scaled too fast and has left many loose ends that are still not tied up. Good luck finding answers to any problem that comes up. Be warned that paychecks and benefits WILL get screwed up. There are so many inconsistencies that make for more work and needless interpersonal friction. - Too much information is available for the entire company to view. There are not appropriate channels built in to limit access to information based on title and responsibilities. - Company culture is fine, but not for everyone. I did not feel welcome. I would not recommend working here unless you do super well with ambiguity. This company is still running like a startup.

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