Personal Loan Specialist - Personal Loan Specialist OneMain Financial Employee Review

1.0
Nov 21, 2018
Recommend
CEO approval
Business Outlook

Pros

- 401K - Benefits were ok - Monday through Friday

Cons

I knew 2 weeks in that I had made a mistake accepting this job offer. OneMain is a mess of a company in which sexism and favoritism runs rampant, something that branch-level employees of both genders will attest to. The company takes pride in their "diversity" and their "management training program" for branch members, and backs those claims by filling that program with white men who, more often than not, are relatives or acquaintances of someone higher up in the company. Interesting how that works. Sales goals are constantly made harder and harder to achieve, accompanied by an ever-lurking feeling of anxiety and stress as your job is consistently threatened each month by management. Commission checks are directly affected by the number of delinquent accounts in your branch, so even if sales goals are achieved you will lose up to 75% of that bonus if customers are not making payments on their loans. Don't worry though! Someone who is making 6-figures will hold a conference call to explain to you why you should be ok with losing money, all while none of their pay is being docked. Speaking of delinquent customers, each branch member is given a list of delinquent customers and is expected to call each of these customers (anywhere up to 50 of them) 5 to 7 times A DAY until they answer. OneMain claims to care about work-life balance for branch employees but continues to add more days that employees are expected to work late and more Saturdays that they're expected to spend away from their families. To top it all off, the computer system manages to go down almost weekly. This is not a company that you want to work for. In the words of Admiral Ackbar, "it's a trap!"

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OneMain Financial Response
7y
Thank you for your feedback. We are sorry to hear that you have had a less than positive experience. OneMain is committed to providing a positive experience for all of our Team Members and the organization values diversity at every level. We continue to monitor, and adjust, our programs to ensure fairness. Incentive plans are based on a mix of both new business loans and delinquent accounts held at the branch for total scoring. Incentive plans are regularly monitored for adjustments to ensure they are meeting both company and individual performance metrics. We understand that work life balance is personal for each individual and we encourage our team members to discuss their concerns with direct managers or their HR Business Partners to help find solutions. We strive to provide an environment that is stimulating and provides a balance for all of our Team Members. We would value the opportunity to discuss any of these items further with you if you wish. Please contact hrsocialmedia@omf.com

Explore other reviews about OneMain Financial

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative work environment, hybrid schedule, great leadership

Cons

None so far this year

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OneMain Financial Response
1mo
Thank you for sharing. We are happy to hear about your positive experience.
1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Your peers. I have a great group of co-workers though multiple have left because of HORRIBLE direct management in the AM department.

Cons

Low hourly pay. Tricky incentives. Shark like environment. Terrible and I mean TERRIBLE managers. Favoritism runs rampant at this place and goes unchecked. Lazy, incompetent department manager makes up his own rules (you MUST use your break time to go the bathroom) which goes endorsed by his superiors and HR. Reward people who live at that place and work insane OT hours because of the low pay, but crap on people working the normal amount of hours because you’re based on the “average”. Truly one of the worst management staffs I have ever seen coupled with lackadaisical training and one of the dumbest rules I’ve ever heard of…you must be at One Main for ONE ENTIRE YEAR before you can transfer out of the department or move up. Trust me when I say run as far away as you can from this place.

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OneMain Financial Response
3w
Thank you for sharing your feedback. We're committed to fostering a positive and transparent workplace and value our team members input. If you'd like to provide additional details, please feel free to reach out to HR for review.
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