The work-life balance can be trying at times. Recently the company has put more stress on delinquency than loan production. This involves making several calls to customers a day, even if they are only one day past due and still within their grace periods. The shift in focus means that loan specialists have to spend more time on making collection calls than working on loan applications. This in turn can bring on scrutiny from higher up where you are under constant pressure to perform better. Obviously if the emails from management are always telling employees that they are not doing well enough, then morale will continue to drop.
Monthly bonuses are based on delinquency so even if you hit your new money goals then up to 75% of your bonus can be taken away. This is supposed to be an incentive to collect more payments. Being told the average bonus for a particular region is around $10,000-$13,000 annually and then only making a couple hundred a month is somewhat deceptive.
Sometimes the management can be breathing down your neck but will not offer the correct assistance to help you perform better. It is also difficult to move upward in the company.
