Worked there (work-at-home) for 2+ years, it's either great or terrible. - Senior Associate Tech L2 OneSupport Employee Review

Terrible management. Terrible co-workers. You're employed, but you'd be making more money standing on a street corner holding a sign. Raises are like getting pennies from your grandparents for rubbing their feet, and stop being performance-based once you step up from agent to a support role.