OneSupport Reviews

Updated Aug 10, 2020

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3.1
59%
Recommend to a Friend
61%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
241 Ratings
Pros
  • "This job is good if you enjoy work from home customer service positions(in 266 reviews)

  • "Flexible schedule, they value family and family time for their employees(in 63 reviews)

Cons
  • "High stress, low pay, poor management(in 59 reviews)

  • "As of 01/2020, they cut all the Team Leaders’ salary drastically, which means they were making less than me(in 34 reviews)

More Pros and Cons
  1. Helpful (10)

    "1.5 years into the job - still happy, with reservations"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - TSR L1 in Fort Worth, TX
    Recommends
    No opinion of CEO

    I have been working at OneSupport full-time for more than a year

    Pros

    There are unforeseen complications with working at home, but it is still a very convenient option. There is always the option to work in-house, too, and work is portable. As long as the place you are meets the standard Internet speeds and hard-wired connection, you can work wherever you go. L2s are seriously overworked. They are responsible for assisting L1s on calls and other issues that arise, but they are often swamped with calls and chat sessions that prevent a timely response. This does NOT reflect badly on the L2s, from my own perspective. My Team Leader is an excellent "boss." He works with our team members on scheduling, point adjustments when we have situations beyond our control, and he creates an atmosphere where we never have to fear seeking help from him. That is invaluable to have in a superior. Other Team Leaders and L2s (supervisors) from other teams often are helpful and willing to work with us, too. As for teammates and work atmosphere - it could...not...be...BETTER! It really does feel like a family atmosphere, rather than a group of coworkers. Even though we stay pretty busy a lot of times, we get to chat (Spark Messenger) and talk about whatever we want, as long as we stay respectful. It's not perfect, and you're about to see the negative things I notice and experience, but there is ALWAYS bad in any situation. Overall, I find it worthwhile, and I adapt fairly quickly to changes.

    Cons

    - The random hour cuts and hours caps are hard to deal with, but they're not too frequent, thankfully. - Christmas bonuses were slashed drastically, which could have been tolerable, if we'd been informed of it beforehand. Higher management chose not to share that information with employees, so we found out when we got the bonuses, not before. - Heavy workload, then they add more responsibility, to "keep you profitable" for the company. - Each time they add you to a handled contract, your pay stays the same, though your workload and stress shoots through the roof, as you get used to it. - Doctor notes are not sufficient to qualify as excused absences, so you can be penalized for missing work just for being sick.

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  2. "Decent Pay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneSupport part-time for less than a year

    Pros

    Easy job, decent pay. Would recommend

    Cons

    I don’t have any cons

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  3. "No floor support"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wfh Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    Work from home, decent pay

    Cons

    There’s no floor support team. If you need a supervisor for the call you submit a form. Hope they call your customer. From what I also understand there are L2s at this company who make $14/hr and have been there 8 years. I’m going to need more than a $2 raise over 8 years.

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  4. "Disorganized and poor training"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    This company seems to have the working from home setup down pretty good, as there are no challenges with that and they make it seem doable.

    Cons

    Companies like this make you understand what’s wrong with businesses that outsource their customer service to places like OneSupport. For very little pay and even less training- you’re expected to know how to do advanced things with tools and databases that are very slow. But at the end of the day, OneSupport doesn’t care how well you fix the problem, they’re more concerned with the volume of calls you take. So even if you give a customer the wrong answer but are off the call in 2 minutes, you’ll receive praise.

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  5. "so far, so good. Chill environment with chances to grow."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at OneSupport full-time for less than a year

    Pros

    Provide equipment for working at home.

    Cons

    None that i have right now, I am new

  6. "Good job, low pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneSupport full-time for less than a year

    Pros

    This job is good if you enjoy work from home customer service positions. One Support is accommodating with scheduling preferences, time off, etc.

    Cons

    Low pay. The pay starts at $10 an hour.

  7. "Easy job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneSupport part-time for less than a year

    Pros

    Easy to get hired, easy tasks, which fits the pay.

    Cons

    Nothing bad to say about it

  8. "Easy to work for but nepotism will not allow you to advance."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Representative in San Marcos, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at OneSupport full-time for more than 5 years

    Pros

    Easy to learn job and work at home. Pick your own hours.

    Cons

    No room for advancement unless your friends with management.

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  9. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook

    I have been working at OneSupport full-time for more than 5 years

    Pros

    Flexible schedule, they value family and family time for their employees.

    Cons

    Call center work means getting yelled at by customers

  10. "Adequate Pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support 
    Doesn't Recommend
    Neutral Outlook

    I worked at OneSupport full-time for less than a year

    Pros

    The ability to work from home was wonderful, but beyond that not much.

    Cons

    Certain Clients like Frontier treat their customers poorly, the bi product of this is that the customers will then treat the tech support person poorly. You have to be prepared to be screamed at all day for things that are out of your control. The Customer reviews and satisfaction surveys only amplify the fact that you have to take being treated like garbage and you can't do anything about it. You will get blamed for long call times and for how many menus that the customers have to go through. The Customer Service reps will frequently misroute calls to you, and you still have to pitch the survey even if you know the other peoples mess ups will reflect poorly on you, Having a high patience helps. A lot of people that call you are just fed up with being yanked around, and you want to help them, but you can't fix everything.

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Found 509 reviews