OneSupport Reviews

Updated Sep 9, 2020

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3.1
56%
Recommend to a Friend
60%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
246 Ratings
Pros
  • "This job is good if you enjoy work from home customer service positions(in 271 reviews)

  • "Flexible schedule, they value family and family time for their employees(in 64 reviews)

Cons
  • "Low pay, terrible company so you are constantly dealing with angry customers(in 60 reviews)

  • "As of 01/2020, they cut all the Team Leaders’ salary drastically, which means they were making less than me(in 34 reviews)

More Pros and Cons
  1. "good"

    5.0
    Current Employee - Customer Service Representative (CSR) in San Marcos, TX

    I have been working at OneSupport full-time

    Pros

    great management and advancement opportunities

    Cons

    no cons at this time

  2. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneSupport full-time for less than a year

    Pros

    Good working at home job

    Cons

    Nothing that I can think of


  3. "Nepotism is rampant"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist 

    I worked at OneSupport full-time

    Pros

    Somewhat flexible schedule Offers PTO and some benefits

    Cons

    No room for advancement unless you know someone Nepotism is everywhere from choosing schedules to promotions Pay is bad

  4. "I didn't care for it much. At first I was excited but by time training was over I had no confidence."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    Can pick having a Saturday or Friday off, can pick full/part time hours, staff tries to really work with you to get you hired if you don't have experience. You have fixed schedule

    Cons

    Want you to grasp everything in two week training. Most of the learning is thru Google group and slides on Google docs. I didn't know who my manager was . Too many people you have to keep up with for that.

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  5. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TSR II in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OneSupport full-time for more than 3 years

    Pros

    good pay, great team lead and coworkers, helpful environment

    Cons

    customers were extremely rude and disrespectful on some contracts.

  6. "Stay away!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Frontier Residential Account Services Specialist in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    Work Remotely; Good for people with call center experience.

    Cons

    Training doesn't prepare you for ANYTHING

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  7. "Decent Pay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneSupport part-time for less than a year

    Pros

    Easy job, decent pay. Would recommend

    Cons

    I don’t have any cons

    Continue reading
  8. Helpful (1)

    "Garbage Training; low pay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier I Tech Support 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OneSupport part-time for less than a year

    Pros

    Get to work from home. That is literally it.

    Cons

    Awful Training; They give you a week of terrible training just dumping info on you with no practical use and are thrown to the wolves expected to learn literally everything as you go. L2's are generally busy and can't help you learn how to help customers. Then once i finally got a hang of dsl, they threw me into learning all new systems for Fiber with a *single* day of training, and expect us to take calls the very next day for no extra pay. awful company, looking to find another job soon

  9. "Don’t waste your time"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    Work at home environment, and that’s it really

    Cons

    Low pay, terrible company so you are constantly dealing with angry customers.

    Continue reading
  10. Helpful (1)

    "Disorganized and poor training"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OneSupport full-time for less than a year

    Pros

    This company seems to have the working from home setup down pretty good, as there are no challenges with that and they make it seem doable.

    Cons

    Companies like this make you understand what’s wrong with businesses that outsource their customer service to places like OneSupport. For very little pay and even less training- you’re expected to know how to do advanced things with tools and databases that are very slow. But at the end of the day, OneSupport doesn’t care how well you fix the problem, they’re more concerned with the volume of calls you take. So even if you give a customer the wrong answer but are off the call in 2 minutes, you’ll receive praise.

    Continue reading
Found 517 reviews