Mar 5, 2018
Anonymous employee
OpenWorks Response
8yThank you for taking the time to voice your concerns as an OW employee. We value your feedback and acknowledge the challenges that come with growth and expansion, especially retaining top talent. Retention is front of mind for all organizations in a tight job market, however, OW has been able to develop and promote over 25% of our workforce. We have accomplished this by selective hiring, thorough onboarding training and support, mentorship program, and defined career path options. We are constantly evaluating the employee experience, looking to enhance our culture, and improving our benefit package to attract and retain the best people on the team.
Our organization, systems, processes are also improving and growing as we do. As we’ve grown geographically, we’ve also expanded our service offerings beyond janitorial. Our network of subs and value proposition on these additional lines of service add complexity to our sales processes and we are training all key players in these areas. Comprehensive facility service offerings is the next level for OW and while we’ve done this well, our account retention rate is near perfect, we do value the learning opportunities that are born from lost accounts.
Finally, our franchise business model has proven sound for over 30 years. Research shows that 95% of franchises are still in operation after 5 years of opening, while only 20% of independent startups survive those same 5 years. Clearly, becoming a business owner is not an easy challenge. Which is why the OW leadership team, training, and support staff are all resources for our franchise owners to guide them on their path to success.
Thank you again for taking the time to provide us the critical feedback, we really do value your comments and encourage you to voice your concerns with your leadership team, use our employee suggestion program, and relay any improvements you have related to training to our HR or our Training and Development team.
Halie Purdy, PHR
HR Manager