Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Optimizely

      Engaged Employer

      Optimizely reviews

      Talented colleagues and positive outlook on the future - Manager of Customer Success Optimizely Employee Review

      5.0
      Jul 12, 2024
      Manager of customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Executive team is truly making steering us in a positive direction. They're approachable if and when you need help. There's growth opportunities as the company continues to scale and the Product team is rolling out exciting new features our customers share positive feedback on. Had the opportunity to build stronger relationships with our GTM teams at our 2024 Bootcamp in Spain and the CSM breakout sessions were really impactful. I feel supported from leadership and pushed/encouraged when there are areas I can continue to improve on. There are great benefits and good opportunities to step into projects or ERGs and make an impact on the company. I also love that we have Give Back Days to volunteer in the community and a CEO that shows his fun side by jumping into the Polar Plunge Ice with us for a great cause.

      Cons

      I wish GTM or CS had an annual meetup or at one direct team meetup. We have top talent that we work with for many days of our lives and it would be nice to get together at least once a year where we do some team training/work sessions and team bonding activities. I also wish our 401K was a little bit more.

      avatar
      Optimizely Response
      1y
      Thank you for the fantastic review! We appreciate your suggestions for team meetups and 401K improvements and will consider them as we continue to enhance our employee experience. Thanks for your dedication and feedback!

      Explore other reviews about Optimizely

      5.0
      Apr 28, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great job on enabling us on AI

      Cons

      No issues at the moment.

      avatar
      Optimizely Response
      4w
      We truly appreciate your feedback and your commitment over the past year. At Optimizely, we are committed to being an AI-first company, and a huge part of that is ensuring our team has the tools and training needed to succeed. Hearing that you feel well-enabled on our AI initiatives is a strong validation of that effort. Thank you for your hard work!
      2.0
      May 31, 2026
      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Active customer base - Modern product - Opportunity for leadership exposure

      Cons

      - Dismissive promotion culture - Pay is mediocre; employees with more senior titles making the same as less senior employees - Poor career advancement and recognition - Lack of career guidance, support, and proper feedback - “Pull your socks up” mentality with little clarity into promotion opportunity - “You should be grateful to work here” culture

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: Optimizely jobs | Optimizely salaries | Optimizely benefits | Optimizely interviews
      Optimizely reviewsOptimizely Manager of Customer Success reviewsOptimizely review