Great company putting customers and people 1st - Director of Customer Care Patchwork Health Employee Review

5.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Value their staff Flexible working Really lovely people work here Passionate about positive outcomes for the NHS/Healthcare Innovative technology and forward thinking

Cons

Under staffed for a period but getting better!

avatar
Patchwork Health Response
4mo
Hi there Thank you for taking the time to review your experience with Patchwork so far. We're delighted to hear about all of the positives you're enjoying, especially when it comes to us valuing our employees, and the friendliness of the people that you work with. We also fully appreciate your comments around capacity, and are glad to hear that you feel this is improving.

Explore other reviews about Patchwork Health

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Support team and manager are very friendly and supportive.

Cons

Customers and employees are not a priority for the company, only profit. Senior management have massive egos and love to show you smart they are rather than actually listening to staff and considering feedback provided. They have no interest in what staff have to say. Work given was always way above capacity, which meant always working over just to stay afloat with expectations.

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent salary for the role

Cons

Chaotic product with little vision

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Patchwork Health Response
1w
Hi there, Thank you for taking the time to leave a review and share your experience. We're sorry to hear that your time at Patchwork did not meet your expectations, particularly in relation to product direction and your overall outlook on the business. We recognise that colleagues can have different experiences and perspectives, and we appreciate all feedback as an opportunity to reflect and improve. If you would be open to discussing your experience in more detail, we'd encourage you to reach out to our People Team directly. We would welcome the opportunity to better understand your feedback and any frustrations you may have encountered. We wish you all the best for the future.
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