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      Percepta

      Engaged Employer

      Percepta reviews

      All downhill - Customer Experience Specialist Percepta Employee Review

      1.0
      Nov 4, 2025
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay you a check every 2 weeks

      Cons

      Leadership is checked out, they don’t know how to coach and develop and will actually say it. They don’t keep their promises, I’ve yet to see an actual open door policy be enforced, they will selectively target a metric to either knock you out of a bonus or knock you down a tier. QA doesn’t listen to the weekly calibration meetings that they have. They tell you they have a plan for your development but don’t share it, or act on it. I would reach out to the hr email address that will undoubtedly be given if there was a guarantee that my job was safe from retaliation. TLs are overworked. Supervisors don’t care, upper management in my program is disconnected, and there’s not an avenue to safely bring concerns and solutions up.

      avatar
      Percepta Response
      7mo
      Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to be open about your concerns. Creating a safe and supportive environment matters to us, and we want to make sure your voice is heard. This feedback has been shared with the appropriate leaders for review. If you’d like to discuss this further, please reach out to our HR team at hr@percepta.com. For reporting potential Code of Ethics violations, you can use WHY (We Hear You), our confidential reporting channel. You can also share your feedback in the Speak Up survey, which is open now and completely anonymous. Your input helps us understand where we can do better and how we can continue improving the employee experience.

      Explore other reviews about Percepta

      5.0
      Jan 16, 2026
      Business operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      4mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      2.0
      May 6, 2026
      Advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to WFH Some of the supervisors seem to care

      Cons

      Some supervisors seem to show preferences. When issues are addressed it's a lot of threats and intimidating behavior. The company has started taking 401K match away. The leadership is cliquishness and has a "big brother" mentality. Not easy to get days off scheduled

      avatar
      Percepta Response
      3w
      Thank you for taking the time to share your experience. We appreciate you being part of the team and value the perspective you’ve shared. Creating a supportive, respectful, and flexible environment for our employees is something we care deeply about. Feedback like yours helps us continue to learn and evolve, and we’re always looking for ways to enhance the overall experience for our teams. If you’d like to share more or discuss your experience further, please feel free to reach out to percepta.hr@percepta.com. Thank you again for everything you do.
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