Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

1.0

Jul 2, 2026

Just another ghetto call center now

Call center agent

Recommend

CEO approval

Business Outlook

Pros

This company used to be a lot better

Cons

It went extremely downhill and they pretend you’re still getting paid enough to put up with that lol

Percepta Response

7h

Thank you for taking the time to share your feedback and for the years you spent with Percepta. We're sorry to hear your experience didn't meet your expectations. We know that change can be challenging, and we're committed to continuously improving the employee experience. Feedback from current and former employees helps us identify opportunities to grow and better support our teams. We appreciate you sharing your perspective and wish you all the best in your future endeavors.

3.0

Jul 1, 2026

Pays the bills

Universal agent

Recommend

CEO approval

Business Outlook

Pros

decent bonus when receiving positive reviews from customers (5 stars across the board). Once you know what you're doing (and the answer/solution to most issues) it can be pretty chill, but some teams will be receiving back-to-back calls.

Cons

can be some micromanagement and they are very particular on how they want things done/coded. Rules change often and are not always communicated.

Percepta Response

7h

Thank you for taking the time to share your feedback. We're glad to hear you've found aspects of the role rewarding, including the opportunity to earn recognition through positive customer feedback. We also appreciate your comments around communication and consistency. Feedback like yours helps us identify opportunities to improve how we support our teams and share important updates. Thank you for being part of Percepta and for helping us continue to improve.

5.0

Jun 24, 2026

Strong people-first culture on the ISD team

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

Percepta Response

7h

Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!

Viewing 1 - 3 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Service Representative

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Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Just another ghetto call center now

Pays the bills

Strong people-first culture on the ISD team

Top companies for "Compensation and Benefits" near you

Jobs at Percepta