Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Skip to content Skip to footer

Notifications

Percepta

Percepta reviews

Not what I expected... - Management Percepta Employee Review

2.0

Oct 30, 2016

Management

Recommend

CEO approval

Business Outlook

Pros

The co-workers were great and the office digs were comfortable.

Cons

Three CEO's in two years, unrealistic long term plans. Salary at low end of competition, bonuses not as led to believe, no promotion from within, many broken promises.

Percepta Response

Good evening. Thank you for sharing your voice. We would like to respectfully respond regarding the CEO comment. Our original CEO retried fairly recently. He retired to enjoy the next stage in his life, but was very proud reflecting on how far the company has come during his leadership. While sourcing for his replacement, Percepta had a interim CEO, until Mr. Formisano joined as our Chief Executive Officer. In short, the transitions in CEOs that you are referring to were simply the result of retirement. Thank you for raising this point and giving us the opportunity to clarify. We appreciate you sharing your voice. Enjoy the New Year!

Explore other reviews about Percepta

5.0

Jun 24, 2026

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

Percepta Response

Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!

4.0

Jun 10, 2026

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

Percepta Response

Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!

See reviews by: Helpful|Rating|Date|All

Jobs at Percepta

Vehicle Services Team Leader

TEMP Customer Experience Operations Supervisor

Luxury Client Service Manager

Vice President, Technology

United States

View job

Percepta reviews FAQs

Percepta reviews Percepta Management reviews Percepta review

Percepta

Not what I expected... - Management Percepta Employee Review

Explore other reviews about Percepta

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Percepta reviews FAQs

Jobs at Percepta